Youth Services Director (HIRED)

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Salary range:
$17.48-$21.85

Overview:
Under the direction of the Senior Program Director and consistent with the Christian Mission of the YMCA, the Youth Services Director is responsible for all aspects of the After School Program, Day Camp program and all day out programming.

The role:
• Overall responsibility for producing quality program experiences and day-to-day management of assigned program areas’ associated staff (full-time and part-time) and branch program connection team.
• Development of departmental budgets including revenue generation and expenditure management.
• Recruit, hire, train, supervise and evaluate staff for assigned program areas.
• Run all program areas in accordance with YMCA Quality Standards. Ensure that program standards and quality guidelines are met or exceeded.
• Develop and implement additional youth programs (on-site and off-site) as trends dictate and resources allow.
• Market and promote all programs and community-based events with emphasis on program quality and growth.
• Provide leadership, support and training to branch program staff to ensure accurate and timely collection of program data and consistent progress towards stated outcome measures.
• Collect, maintain and report on relevant program research to inform program decisions.
• Develop, implement and evaluate departmental goals and objectives that will reflect branch and Association goals.
• Understand and consistently administer branch and Association policies and procedures.
• Serve as liaison to all community schools and Parks and Recreational Centers.

YMCA leadership competencies:
• Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively.
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships.

Minimum requirements:
This position requires an individual with an enthusiastic personality who can develop harmonious relationships with staff, members and volunteers.

He/she must present a professional image including:
• Four-year college degree or equivalent work experience.
• Minimum of five years management experience with proven abilities in preparing, monitoring and controlling budgets.
• Proven Ability to recruit, orient, train, supervise, evaluate, reward and professionally develop a diverse staff group (full-time and part-time).
• Demonstrated experience in program planning, safety and evaluation.
• Proven ability in program development, marketing and promotion.
• Strong interpersonal skills that result in relationship building and team building.
• Highly developed organizational skills, ability to motivate and develop staff and solve conflict.
• Possess excellent written/oral communication skills.
• Proven ability to have initiative, good judgment and ability to make decisions independently utilizing established branch and association policies.
• Must have valid NC Driver’s license.
• Demonstrated ability to develop and execute short and long term plans with a high degree of quality, effectiveness and professionalism.
• Knowledge of personal computer applications (ie: Word, Excel, Outlook).
• Ability to represent the YMCA in a mature and professional manner as well as skills in conflict situations with both staff and members.
• Demonstrated ability to make sound decisions in a fast paced environment.
• Must be able to meet training requirements according to quality standards.

Working conditions:
• Ability to work in excess of a 40-hour week with irregular work hours.
• Ability to walk, stand and sit (including on the floor) for long periods of time.
• Exposure to communicable diseases and bodily fluids.
• Must be able to lift and/or assist children up to 50 pounds in weight.
• Must be able to lift and carry supplies weighing up to 50 pounds.
• Exposure to heat, cold and/or weather conditions, occasionally working outdoors.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Position may require bending, leaning, kneeling and walking.
• Ability to speak concisely and effectively communicate.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
• Ability to view/enter data for long periods of time.
• Ability to work irregular work hours, including evenings and weekends on occasion.
• Fluent in English, written and verbal communication.