Physical Experience Designer
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customers a week in the United States, Canada and Mexico through its stores and online at Lowes.com, Lowes.ca and Lowes.com.mx. With fiscal year 2014 sales of $56.2 billion, Lowe’s has more than 1,840 home improvement and hardware stores and 265,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.
Overview:
Lowe’s Physical Experience Designer helps develop and deliver the physical components of brilliant customer experiences. Grounded in the tools and methods of service design, you will contribute to the distilling and synthesizing customer insights into meaningful artifacts that offer up a truly integrated, omni-channel experience. The work will involve supporting the design of layouts, displays, display furniture, endcaps, lighting, kiosks, POS, signage, wayfinding, and more. You will work collaboratively with other disciplines within Customer Experience Design (CXD: Design Research, Human Experience Design, Digital Experience Design and Business Design) as well as our key project stakeholders, to deliver on Lowe’s purpose: “to help people love where they live”.
Successful design concepts will elevate the overall quality of the in-store experience, while meeting cost, schedule, and operational requirements. Acting as a liaison to development partners, the Physical Experience Designer ensures coherence between what is conceived and what is executed. You should be able to articulate clear design intents and help produce experiences that are desirable, viable and feasible. Designs will need to be sympathetic to, and in harmony with, digital and human experience designs to provide both customers and associates with the fully appointed stage upon which seamless services can be experienced.
To accomplish this, the Physical Experience Designer should have experience with: 1. service design, as well as interior, merchandising or exhibit design; 2. executing people-centered design methodologies; 3. working within multi-disciplinary creative teams. Additionally he/she must have the ability to navigate complex design programs and foster strong collaboration and co-creation across the organization.
The Physical Experience Designer works closely with other functions within Customer Experience Design, as well as with Merchandising, Marketing and Communications (MAC), Multi-Channel Testing and Commercialization (MCTC), Store Operations, Measure & Evaluate (M&E), Market and Consumer Insights (M&CI), and external vendors in order to develop effective design intent and realize final results.
This position will have impact on profitability, competitive advantage, and customer advocacy and loyalty through differentiated, innovative services and customer experiences. Ultimately, he/she will play a key role in transforming Lowe’s from a home improvement retailer to the omni-channel home improvement provider of choice.
Required minimum qualifications:
• Minimum 2+ years of global experience design for spaces.
• Proven history of brand/retail projects.
• Proficient in Adobe Creative Suite, Google Sketch Up and Microsoft Office Suite.
• BA or BS degree required preferably in interior design, graphic design, industrial design, and/or architecture.
• Demonstrated hands-on skill in 2D and 3D modeling and prototyping and working knowledge of color and design principles.
• Current knowledge of industry trends in retail store design.
Understanding of underlying interactive technologies such as web and mobile.
Preferred qualifications:
• Art direction.
• Familiarity with 20/20 and Ideal Spaces.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
