CRM Administrator

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do you have what it takes to be a Diamonds Direct RHINO??
This is the product owner for the CRM, with a full depth of knowledge and ability to learn, train and build.
• Build custom sets for special use cases
• Build and maintain workflows for individual users or teams
• Set up and monitor information flow within CRM and with other business-critical systems
• Train users on data cleanliness, internal processes, and new features

Essential duties and responsibilities:
• Development, management, and monitoring of the CRM system configuration
• Responsible for testing and system upgrades. Work with team members to facilitate integration with other systems
• Create processes and workflows
• Work with process owners to develop new capabilities and refine existing processes
• Conduct Quality Assurance and Acceptance Testing. Provide End User support
• Develop operational and management reporting and dashboards. Develop new forms and modify existing forms
• Collaborate with team members to manage the CRM environment
• Assist with the management and maintenance of the CRM while documenting system configurations
• Daily administration of the CRM to support the development and success of the Sales, Marketing and Operations strategies through understanding priorities and executing operational plans to increase cross-functionality of all company products and services
• Create, develop, and manage workflows, automations, integrations and more to optimize sales and operational efficiency through innovative thinking, process improvement, system enhancements, analytics, and best practice sharing
• Ensure data cleanliness and complete content of the CRM
• Work with Marketing Intelligence Analyst to analyze website/email behaviors and searched/downloaded content to create most effective targeted and segmented lists accordingly
• Measure results and optimize the nurture tracks and marketing automation for these segments to convert leads to customers
• Account for lead generation process/results from emails and inbound efforts
• Develop documentation and road maps for processes and A/B tests that succeed through email
• Maintain up-to-date industry knowledge of trends, technologies, and best practices on an ongoing basis
• Assist the Marketing Communications Coordinator and Ecommerce Specialist to execute company emails and landing pages, nurture campaigns, SMS/text, as well as create workflows

Skills and qualifications:
• 5+ years of experience in CRM management
• Strong project management skills, detailed, extremely accurate, analytical, well organized, and excellent communicator
• Highly analytical and able to derive meaning from data
• Excellent writer and communicator (in both written and verbal form) and creative thinker with an ability to use both data and intuition to inform
• Proven track record in exceptional follow-up and customer service
• Prioritize multiple projects to ensure deadlines are met
• Demonstrate initiative and use independent judgment within established guidelines and procedures

Don’t forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!

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