Front of House/Hospitality Manager
We are looking for a client-centric, operational leader to direct and oversee the bar and park experience at our Charlotte location. This will primarily be an evening and a weekend role with an all-in compensation range of $60,000- $70,000..
Who you are:
You love leading a team and holding yourself and others accountable. You love finding ways to make a client or a team member’s day better. You have a knack for solving problems and creating win-win solutions. You love dogs and are comfortable with off-leash dogs in a social environment.
What you’ll do:
• Drive an excellent bar & park experience for Skiptown pups and people
• Lead the bar and park teams, including training, performance management, and discipline
• Maintain Skiptown experience standards of excellence in safety, cleanliness, and fun
• Drive implementation of new processes and initiatives gaining team buy-in and holding staff and leads accountable
• Own tracking and reporting for all park metrics to ensure the service line is meeting targets
• Maintain and grow client base with exemplary customer service
What you’ll bring:
• High school diploma or equivalent
• 2+ years of management and hospitality experience
• Comfortable using Mac OS and G Suite
• Availability to work evenings and weekends
• Experience managing a team
• Strong work ethic and integrity
• Comfort working in an environment with off-leash dogs
• Employer contribution to health and dental benefits and employer-paid vision
• Free access to the bar and park for yourself and your eligible pups on your days off
• Free DashPass (through DoorDash) for free delivery at Skiptown (and anywhere you want food delivered)
• Paid time off
• 30% off of eligible Skiptown services (daycare, boarding)
• Free snacks
• Purple swag. Lots of purple. We’re serious. You should really like purple.
Who we are:
Skiptown is on a mission to revolutionize the dog parent experience through a single, trusted brand and end-to-end platform. We are the pioneers of Skiptown, the place for pups and their people. Skiptown is the first-of-its-kind, tech-infused, private, off-leash indoor/outdoor dog park, bar, and dog care facility.
The pet services industry is ready to be disrupted and we are leading the charge. Come join our team of dog lovers and help us change the world for the modern dog parent.