Clinical Medical Assistant- SouthPark

Overview:
The Clinical Assistant position will support our physicians, as they see patients in our SouthPark office. The schedule for this position is as follows:

Monday – Friday, 8 a.m. to 5 p.m.

Primary objective:
The Clinical Assistant provides clinical and administrative support to the Provider to collaboratively ensure the delivery of high quality, compassionate care to CEENTA’s patients.

Essential job functions:
The essential functions for the position include:
• Greet and room patients
• Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs
• Reconcile and document patient medications and allergies in the EHR system
• Assist the Provider with patient examination, treatment, and in-office procedures as needed
• Prepare and administer medications as directed by the Provider
• Prepare and/or collect laboratory specimens
• Act as a scribe as needed by the Provider
• Explain treatment procedures and provide approved educational information to patients and their families
• Respond to patient questions and prescription refill requests via phone or the EHR messaging system
• Manage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments, and in-office procedures
• Schedule patient surgeries
• Maintain applicable workqueues in the EHR system
• Index lab reports, procedure and office notes, and outside documentation pertinent to patient care from the document management system to the EHR system
• Perform clinical room turnover/set-up and equipment sterilization
• Maintain OSHA standards to ensure a sterilized and safe environment
• Maintain stock of office and clinical supplies and order from appropriate vendor when needed
• The ability to work on-site
• Predictable, reliable, prompt, and punctual attendance

Core competencies:
• Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.
• Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.
• Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Accountability:
Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

The Medical Assistant directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery, providing administrative and clinical support to the Providers.

Supervision:
The Clinical Assistant reports to the Practice Manager, as well as the Practice Supervisor and/or Office Coordinator when applicable, with clinical oversight from the Provider.

This position has no supervisory responsibilities.

Work environment:
The Medical Assistant functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and mental demands:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical demands:
• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff
• Occasionally assists with moving or positioning wheelchair bound patients, clinical equipment, and office supplies up to 300 pounds

Mental demands:
• Ability to problem solve
• Ability to work under pressure or in stressful situations
• Ability to make quick decisions
• Ability to thrive in fast-paced environment and multi-task
• Ability to use discretion and sensitivity

Travel:
Occasional travel to other CEENTA clinic locations may be required.

Education and experience:
• One to two years’ experience as a medical assistant in in primary care or otolaryngology and a high school diploma or equivalent required.
• Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) OR successful completion of one of the 3 other approved routes as defined by the American Medical Technologists (https://www.americanmedtech.org/Get-Certified/RMA-Eligibility) preferred.
• Current Certified Medical Assistant (CMA) certification from the Certifying Board of the American Association of Medical Assistants (AAM) OR Registered Medical Assistant (RMA) certification from American Medical Technologists (AMT) preferred.

Additional eligibility qualifications:
Current BLS certification from the American Heart Association or American Red Cross required.

Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition to those essential job functions identified above in Section II, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add to or change the essential job functions of this position at any time without notice.

Training:
The training period for this position is between 30-90 days, depending on previous experience. There will be extensive training on Epic, our Electronic Medical Record system, as well as on other equipment used in the clinic.

A Typical Day in the Position:
A typical day for the Medical Assistant involves collaborating with and providing clinical and administrative support to the Provider to ensure the delivery of high quality, compassionate patient care. The Medical Assistant greets patients with a warm, welcoming smile as they escort them to the exam room. They obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system. They assist the Provider with patient examinations, treatments, and in-office procedures, cleaning and sterilizing rooms and equipment after each encounter. They perform an array of administrative duties, which include ordering supplies, stocking rooms, scheduling appointments, surgeries, and in-office procedures, responding to patient messages and prescription refill requests, indexing faxes and other documents, and monitoring workqueues in the EHR system.