Project Manager, Center for Digital Equity

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Job summary:
The digital divide is a multifaceted challenge encompassing technological, structural, and social dimensions. Access to the internet and digital resources is a critical factor in addressing digital inequalities, particularly among older adults. The Project Manager will focus on designing, developing, and deploying a comprehensive program to bridge the digital divide for older adults across North Carolina with a concentration digital health literacy. The project aims to enhance their digital health literacy, access to online information, and overall quality of life. This Project Manager is housed in The Center for Digital Equity at Queens University, a backbone organization for a collective impact strategy bringing together residents, public, and private sector partners to co-create solutions allowing every resident the opportunity to thrive in our modern culture. This is a full-time benefits eligible position and is expected to continue through September 30, 2024.

This position reports to the Program Director for the Center for Digital. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week. This position is not eligible for visa sponsorship.

Essential duties and responsibilities include:
• Organize and facilitate a series of in-person and virtual convenings with key stakeholders to uncover insights using design thinking principles
• Lead discussions and guide teams to answer critical questions related to asset mapping, project partner identification, and alignment with stakeholder needs
• Establish and nurture relationships with stakeholders, ensuring their continued involvement and commitment
• Analyze outputs to formulate an effective project approach and strategy
• Collaborate with cross-functional teams to develop a comprehensive project toolkit, curriculum materials, and train-the-trainer resources
• Manage ongoing feedback loops with stakeholders, refining project components based on input received
• Foster collaboration with partner organizations to ensure a holistic and impactful development process
• Coordinate the training for preidentified project partners, equipping them to deploy initiatives within their respective communities
• Establish and manage feedback mechanisms to capture lived experience feedback from participants and partners
• Utilize feedback to continuously improve project components and enhance community impact
• Prepare a comprehensive summation report at the conclusion of the deployment phase, outlining findings and proposing future scalability strategies

Non-essential duties:
Other duties and special projects may be assigned to meet department and/or university needs.

Experience, knowledge and skills required:
• Previous experience in project management, community engagement, or program development
• Strong understanding of digital inequalities, digital health literacy, and challenges faced by older adults
• Excellent communication skills, both written and verbal, for engaging stakeholders and producing reports
• Strong organizational skills to manage multiple phases of the project simultaneously
• Comfortable with technology and digital tools necessary for remote collaboration and communication
• Bachelor’s degree in communications, public health, social sciences, or a related field preferred or equivalent combination of education and experience

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Physical requirements (with or without reasonable accommodation):
• Remain in a stationary position, most of the time
• Exchange accurate information with co-workers and clients, frequently
• Read reports, create presentations, use a computer system, most of the time
• Communicate with co‐workers, clients and vendors, most of the time
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly
• Exert moderate force to move objects, occasionally
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time

Work conditions:
• Work in office environment, involving contact with faculty, staff, students, service providers and vendors
• Work has deadlines, multiple interruptions, high volume and may be stressful at times

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.

To apply:
Does this sound like a good fit? Click on the link and then click on the green “I’m interested” button and submit:
1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.
Applications received by October 20, 2023, will receive first consideration. Queens will continue to accept applications until the position is filled.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens’ job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

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