Operations Specialist, Center for Digital Equity (2 positions)

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Job summary:
The Operations Specialist position manages daily business tasks and strategic operational activities for the Center for Digital Equity at Queens University of Charlotte. This is a full-time benefits eligible position and is expected to continue through June 30, 2026. The Operations Specialist will be responsible, at the direction of the Director of Operations, for supporting all aspects of CDE operations. This includes maintaining data in the Customer Relationship Management (CRM) system, managing event logistics, and preparing and maintaining operational documents/reports.

To be successful as an Operations Specialist, you should be able to resolve problematic situations efficiently, display excellent communication skills, maintain high levels of organization, and make strategic decisions that align with the organization’s mission.

The Center for Digital Equity (CDE) is dedicated to making Mecklenburg County the most digitally equitable community in America. Digital equity means that every community has the necessary technology skills and tools to take part fully in our society, democracy, and economy. The CDE uses a collective impact strategy that brings together residents, and public and private sector partners to co-create solutions to allow every resident the opportunity to thrive in our modern culture.

This position reports to the Director of Operations for the Center for Digital. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week. This position is not eligible for visa sponsorship.

Essential duties and responsibilities include:
• Work closely with the Director of Operations to maintain accurate records in the organization’s various databases, which includes maintaining inventory, service reporting, and contact information
• Plan, organize, and execute all aspects of community events to facilitate a smooth experience for staff members, volunteers, and attendees
• Support external communication, such as managing the online event calendar, responding to service inquiries, scheduling meetings, etc.
• Arrange and assist with the onboarding of new employees and offboarding of departing employees
• Assist with project management by overseeing task management software, including creating tasks, tracking progress, and resolving issues
• Assist with budget tracking, such as processing invoices, reimbursements, and donations
• Support planning for conferences, staff training, staff meetings, and employee engagement activities
• Coordinate IT support and troubleshoot basic technical issues when necessary

Non-essential duties:
Other duties and special projects may be assigned to meet department and/or university needs.

Experience, knowledge and skills required:
• Advanced Business Software Skills (primarily Microsoft Office Suite including Teams, SharePoint, Word, Excel, PowerPoint, and OneDrive and the ability to quickly learn other university specific software)
• Proficiency in utilizing HubSpot or a comparable CRM system to effectively manage and streamline operational processes, including lead tracking, communication outreach, data analysis, and reporting
• At least three (3) years’ program management/coordination experience, project management/coordination and/or operations support experience
• Analyze and troubleshoot program/project components to arrive at a logical course of action while knowing when to seek support or assistance
• Work effectively independently and as a member of a team
• Engage in excellent organization and follow-up/follow-through skills to ensure program/project objectives are met within established timeframes, and program evaluation/assessment is conducted appropriately
• Conduct effective planning, organizing, resourcing, and executing of large and small programs/projects through to completion
• Build rapport, manage relationships at various organizational levels, and to exercise tact/diplomacy when working with internal community members, as well as exercise cultural competence with internal and external community members
• Support all aspects of community engagement events including marketing, staffing and overall logistics

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Physical requirements (with or without reasonable accommodation):
• Remain in a stationary position, most of the time
• Exchange accurate information with co-workers and clients, frequently
• Read reports, create presentations, use a computer system, most of the time
• Communicate with co‐workers, clients and vendors, most of the time
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly
• Exert moderate force to move objects, occasionally
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time

Work conditions:
• Work in office environment, involving contact with faculty, staff, students, service providers and vendors
• Work has deadlines, multiple interruptions, high volume and may be stressful at times

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.

To apply:
Does this sound like a good fit? Click on the link https://smrtr.io/gH52S and then click on the green “I’m interested” button and submit:
1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.
Applications received by October 20, 2023, will receive first consideration. Queens will continue to accept applications until the position is filled.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens’ job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

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