Residential Youth Care Supervisor

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The Relatives is a hub of resources that helps children and youth find shelter and support. Our Youth Crisis Center, On Ramp Resource Center, and Housing programs keep kids safe and families together. The Relatives serves as the Safe Place agency for Mecklenburg County and the surrounding area, partnering with local businesses to ensure young people in need have access to immediate help and supportive resources.

The goal of each program The Relatives offers is to keep kids safe and families together. We believe every child deserves a safe place to sleep and a fighting chance to make it.

Job summary:
The Residential Youth Care Shift Supervisor is a vital leadership role that oversees staff management and orchestrates the daily operations of the 2nd, and weekend shifts, ensuring a safe, caring, and productive environment.

As a resident advocate, the supervisor goes above and beyond in ensuring each individual’s needs are addressed. They facilitate personalized sessions, conduct comprehensive intake processes, manage cases, and provide supportive services tailored to each resident. In the event of a crisis, they provide essential management support, offering problem-solving assistance both in person and over the phone.

In their administrative role, the supervisor ensures the smooth running of the center’s operations. This includes handling new enrollments, overseeing the completion of electronic documentation, coordinating volunteer activities, and managing the administration of medication. They also play a critical part in ensuring compliance with various standards and policies, and maintaining an environment that meets and exceeds regulatory requirements.

The Residential Youth Care Shift Supervisor balances leadership, advocacy, and administrative duties. The Shift Supervisor is integral to the efficient functioning and overall wellbeing of the crisis center and its residents.

Key Responsibilities:
• Provide oversight for the shift and ensure clients receive appropriate and high-quality services
• Manage daily schedules, employee shifts, and time-off requests for staff
• Manage 3rd shift staff in addition to 2nd and weekend shifts, ensuring effective supervision and coordination
• Provide coaching and feedback to direct reports regarding staff duties, performance improvement, training, and other staff development opportunities
• Serve as a resident advocate by providing referrals, facilitating individual and group sessions, and managing cases as needed
• Ensure all staff complete electronic documentation by the end of each shift, maintaining a high compliance rate during random file audits
• Complete all mandated training and assist with onboarding new staff
• Oversee the administration of doctor-referred medication to residents during all shifts, ensuring 100% compliance with documentation and medication administration

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience:
• B.A. or B.S. in a related human services or related field or equivalent work. Six months+ experience in human services is preferred
• Proficiency in MS Office applications preferred

Language skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write to a prescribed style and format. Ability to effectively present information in one-on-one and small group situations to groups of children, managers, and other employees of the organization.

Mathematical skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form. Ability to deal with problems involving several concrete variables in situations with little standardization.

Certifications, licences and registrations:
Completion of Alexander Youth Network Model of Care and all other center provided training. Driver’s license.

Required competencies:
Age specific competency for children and adolescents, competency in the Administration of Medications, Working with Mental Health Population through utilization of Therapeutic Crisis Intervention and Love & Logic, Life Saving / Safety to include First Aid and CPR, Blood Borne Pathogens and Infection Control.

Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to climb or balance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

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