End User Computing Engineer

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At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

Job Title: End User Computing Engineer
Location: Charlotte, NC or Boston, MA

Overall purpose of role:
Working within a global team to provide engineering and technical support for the end user computing environment; whilst maintaining a secure, stable and performant environment.

Provide operational support to the Barings’ teammates and end user computing services and infrastructure, including out of hours support and maintenance activities

Participation in end user computing project activities

Job duties and responsibilities, not limited to
• Providing 3rd line support for systems and services supported by the EUC team, which includes out of hours maintenance activities and escalation support rota
• Maintain a secure end user computing environment through proactive vulnerability management, security baselines and operational controls
• Creating and maintaining Microsoft Windows10/11 build images and application deployment packages using MECM/SCCM
• Continuously seek improvements and to develop end use capabilities and services
• Document configurations, knowledgebase articles and processes
• Partner with Microsoft and key vendors when required
• Participate in technology infrastructure and business driven projects where required

Qualifications and requirements:
• Excellent customer service, high levels of communication and the ability to manage problems through to completion
• Extensive knowledge and deep experience with 2nd/3rd line support of Microsoft product suite including Microsoft Windows 10/11
• Proven experience with configuring, operating, and supporting M365 services (e.g., Teams, OneDrive, O365)
• Proven experience Microsoft Endpoint Management Intune /Autopilot
• Proven experience with SCCM/MEC to deploy and maintain Windows operating systems, M365 & business applications
• Good Working knowledge of Active Directory, associated tools, and Group Policies
• Experience with Microsoft SharePoint, Citrix Virtual Apps & Desktop is beneficial
• Experience working in enterprise environments that require strict adherence to change control policies and regulatory controls

Core competencies:
• Strong communication skills including written, verbal, and presentations
• Detail-oriented with an ability to multi-task & prioritize tasks.
• Good time-management, organization, and communication skills.
• Experience in facilitating meetings, ensuring that all viewpoints, ideas, and problems are addressed
• Demonstrated relationship building including success with senior stakeholders
• Enthusiasm and demonstrates initiative, personal accountability, and a can-do attitude within a team

Barings offers a comprehensive benefits package including:
Core benefits and wellness
• Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
• Fitness Center Reimbursement Program (Including Online Memberships)
• Employee Assistance Program (EAP)
• Fertility Benefits
Financial well-being
• 401(k) Plan w/Company Match
• Pension Plan
• Health Savings Account (HSA) with Company Contributions
• Flexible Spending Accounts (FSA) – Health Care & Dependent Care
• Retirement Health Reimbursement Account
Life insurance
• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance
Time off disability and leave of absence
• Paid Vacation, Sick Days and Annual Holidays
• Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
• Short and Long Term Disability Plans
• Paid Volunteer Time
Other benefits
• Education Assistance Program
• Charitable Matching Gifts Program
• Commuter Reimbursement Program
• Adoption and Surrogacy Reimbursement Program

Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

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