Family Room/Hospitality Cart Specialist (Part-time)

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Job purpose:
Ronald McDonald House Charites of Greater Charlotte is a premiere North Carolina nonprofit established to keep families together and promote the health and well-being of children. RMHC of Greater Charlotte is committed to the core values of being hospitable, encouraging, accountable, responsive, and thankful to those we serve, those we work with, and those we inspire. Each member of our team demonstrates these HEART values and is focused on our mission and the families we serve.

Job summary:
Under the supervision of the Family Room/Hospitality Cart Coordinator, the Family Room/Hospitality Cart Specialist is responsible for the day-to-day operations of the Ronald McDonald Family Room and Happy Wheels Hospitality Cart programs as assigned. These responsibilities include ensuring the Family Room and Happy Wheels Hospitality Carts are well maintained, fully operational, and fully stocked with supplies, and providing accurate Family Room and Happy Wheels Hospitality Cart statistics. Assists with special events, fundraisers, and day-to-day operations.

Essential functions:
• Work closely with the Director of Volunteer and Family Programs and the Family Room/Hospitality Cart Coordinator to develop strategies to recognize and retain volunteers. Provide orientation support and one-on-one training for new volunteers
• Staff the Family Room and/or Happy Wheels cart if a volunteer is not available, or as needed
• Transport inventory and supplies for Family Room(s) and Hospitality Cart(s) in a timely manner
• Purchase inventory for hospital programming, as needed
• Monitor the working order of appliances and electronics in the Family Room(s). Oversee cleanliness and condition of the Family Room furniture and Hospitality Cart(s). Troubleshoot problems that arise in Family Room(s) with guests, volunteers, keys, storage, technology, etc.
• Communicate issues or concerns to the Family Room/Hospitality Cart Coordinator in a timely manner
• Gather meaningful and accurate Family Room and Happy Wheels program statistics and share with the Family Room/Hospitality Cart Coordinator
• Use Internet based systems (Family Registry and Volgistics) effectively
• Working with the Director of Volunteer and Family Programs, assist with communications to Family Room and Happy Wheels volunteers, as needed
• Assist Director of Volunteer and Family Programs, and Family Room/Hospitality Cart Coordinator in developing and maintaining positive, professional, and strategic relationships with Volunteer Services and management in hospitals where Family Room(s) and Hospitality Cart(s) are located
• Aid in Family Room event assistance (holiday, fundraising, volunteer appreciation events, etc.)
• Undertake other duties, as needed

Professional qualifications:
• HS Diploma required
• Two years of experience in volunteer management, human services, customer services, or guest relations
• Valid state-issued driver’s license

Knowledge and skills:
• Must complete required hospital volunteer requirements, including background check, drug screening, and immunization requirements for each hospital that has a Family Room and Hospitality Cart
• Competency of internet-based data systems (example: Family Registry, Office 365, etc.)
• Advanced competency of computers with advanced competency in MS Office
• Able to accurately report data on hospital programs
• Demonstrate initiative, problem-solving ability, critical thinking skills, strong communication skills and diplomacy
• Able to perform duties with minimum direction and supervision
• Demonstrate positive attitude towards guests, donors, volunteers, RMH staff, and others who encounter the House, Family Room, and Hospitality Cart
• Demonstrate respect for privacy and confidentiality of all guests and Chapter information
• Be able to move easily throughout the hospital, and with a Hospitality Cart
• Demonstrate genuine interest in the successful operation of the House, Family Room, and Happy Wheels

Leadership/management responsibility:
No direct reports

Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Additional physical demands related to this specific position include:
• Able to perform basic life operational skills of walking, grasping, talking, hearing, standing, and repetitive motions
• Able to lift, carry, move, and frequently transport objects weighing 30 lbs


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