Ticket Sales & Service Manager (Expired)
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The Charlotte Independence of USL is seeking a Ticket Sales & Service Manager to oversee individual, season, group and corporate ticket sales. The person in this position will be responsible for developing and implementing a ticket sales initiative designed to meet or exceed the annual sales goals set forth by senior management. The ideal candidate will have a minimum of 2-3 years sales experience with at least 1 year managing a sales department. This position requires flexible hours, including nights and weekends. As a Ticket Sales & Service Manager, you will be responsible for all Independence accounts, as well as those for the Charlotte Hounds of MLL.
This is a full-time position with a starting salary between $35,000-40,000 based on experience.
Primary Responsibilities
- Oversee and contribute to all sales efforts involving individual sales, season tickets, partial plans, corporate/premium sales and group sales
- Lead, train, motivate and supervise Ticket Sales Associates and Ticket Sales Interns
- Develop, implement and oversee operational policies and procedures for Ticket Sales Associates
- Organize regular ticket sales staff meetings to facilitate discussion and sharing of ideas related to growing ticket sales revenue
- Establish individual and departmental sales goals and hold staff accountable for their performance
- Assist in building an overall positive sales culture within the organization
- Work closely with marketing and communications staff as it relates to driving ticket sales revenue
- Operate ticketing equipment including Archtics sales software, validation scanners, credit card machines and printers to maximize box office efficiency
- Build and maintain viable customer and prospect databases in Archtics
- Proactively communicate with ticket holders via telephone, e-mail and/or in-person
- Maintain a high level of customer service while responding to customer inquires, complaints and/or requests
- Assist senior management in determining the structure of ticket packages, pricing, discount rates and payment plans
- Identify opportunities to add value to season-ticket holder benefits, programs and events
- Work with marketing and operations staff to plan and execute exclusive season-ticket holder events throughout the calendar year
- Represent the organization at various networking, community and/or sales events
- Serve an active role in the Independence gameday experience by performing sales, operations and other duties as needed
Qualifications
- 2-3 years of outside sales experience preferred
- 1 year of management experience preferred
- Knowledge of Ticketmaster and Archtics systems a plus
- Strong attention to detail, excellent communications skills and extensive customer service skills
- Ability to work effectively under pressure and produce accurate results in a fast-paced environment
- Ability to take initiative as well as anticipate and solve problems
- Available to work flexible hours, including nights and weekends
- Reliable transportation to all home games and other team events
