Director of Programming

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At The Grove, our membership experience is the backbone of our business and it is our people that shape each and every interaction.. The mission of The Grove, support and empower young families, drives the daily and long term details. We want members to walk away impressed time and time again, always feeling comfortable and safe. We firmly believe it’s our people who make that happen.

The Grove People:
• Explore ideas to improve and support our operations and system
• Challenge recurring programs to include new ideas that surprise and delight
• Respond in a calm and composed manner always
• Challenge oneself in their role daily and take charge of one’s own career road map
• Create and stay curious, constantly
• Team players through and through
• Consider others’ perspectives and are respectful of one another at all times

The role:
At The Grove, the Director of Programming is responsible for the processes and initiatives required to implement and maintain a robust calendar of programming at The Grove. They are a familiar face for members, on hand for their feedback and thoughts, and always thinking of ways to improve the member experience.

A successful Director of Programming will collaboratively work with The General Manager and Director of Membership to ensure that program operations are being handled efficiently and program content is in response to what membership wants and needs. The Director of Programming will manage a Club Counselor who is there to support the logistical, supply, communication, database, and staffing needs of the programming department.

Day-to-day responsibilities:
• Responsible for the overall programming and event calendar, ensuring that staffing, supplies, operational, communication needs are met at the highest standards
• Implement and monitor the budget, quality of products and services, and ensure maximum member and guest satisfaction
• Opens and/or closes The Grove (or competently delegates such); according to opening or closing checklist
• Responsible for assessing the business on a weekly/daily basis and providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and promote exceptional experience(s) for member, guest, staff
• Able to perform all POS functions, comps, voids and transfers, back of house administration (employee creation, menu management, etc.)
• Oversees ordering, delivery, storage, overall inventory for cafe operations
• Ensure that daily and standard menu offerings are accurate
• Ability to create all F&B offerings; coffee, food items, specialty items etc.
• Work with Membership Liaison to ensure new members are welcomed and onboarded consistently
• Assure that the club is operated in accordance with all applicable local, state and federal laws
• Oversees the care and maintenance of all the club’s physical assets, facilities, storage and overall organization
• Responsible for all Grove equipment, software, furnishings, light fixtures operating efficiently
• Conduct DOH walk-throughs when on duty to ensure DOH compliance; Address all DOH violations immediately
• Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
• Ensures that all team members are educated on our products and services

Staffing:
• Contribute to the development of operating policies and procedures for all employees
• Interview all new and prospective hires and positively provide support to the team in terms of growth, development and success planning
• Prepares and communicates staff schedules, manages time off requests, sick days, prepared to problem-solve as needed
• Supervises Director of Programming, Grove Club Counselors, Grove Club Cleaning Guru, Interns and Hourly Staff
• Plans, executes and communicates all promotions and information effectively and efficiently

Strategy:
• Work with the Chief Visionary Officer (CVO) on the development of the club’s quarterly and annual initiatives and plans
• Coordinates the marketing and membership relations programs to promote the club’s services and facilities to potential and present members
• Monitor, assess, report and develop action items to support service trends, guest/ member /staff surveys

Finance:
• Accountable for the profitability of the cafe by proactively managing offerings and controlling cost of goods
• Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the CVO
• Ensures proper team member coverage per the needs of business while maintaining target labor costs
• Oversees payroll processing weekly; provides final review and approval to all payroll registers for The Grove

Physical requirements:
• Must be able to work on your feet for at least 8 hours
• Must be able to move, pull, carry, or lift at least 40 pounds
• Occasionally kneel, bend, crouch and climb as required

Suggested experience:
• At least 5 years managing high-volume Food and Beverage (F&B) or multi-unit operations
• Previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink
• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable
• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail-oriented
• Understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests

Note:
• The GM will report directly to the CVO
• Full Time; 50 – 60 Hours a week

Why work with us:
The Grove offers competitive compensation packages that incentivize employees to see The Grove success as their own. It’s not about improving work life balance, the Grove encourages employees to prioritize work responsibilities in a manner that makes sense for themselves and their families.
• Competitive compensation
• Health Care
• Flexible Time Off
• Career Development
• Partner Perks
• Childcare Support

 

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