Patron Services & Ticket Operations Manager

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Charlotte Ballet’s mission is to provide artistically excellent programming to diverse audiences in its home city of Charlotte, the Southeast region, and to the varied communities it serves while on tour across the nation. Charlotte Ballet is a Charlotte-based, world class repertory dance ensemble. It performs classic, contemporary, and cutting-edge dance with virtuosity, energy, and artistic excellence for local, statewide, and national audiences. Charlotte Ballet’s collective talents provide the opportunity and give us the responsibility to challenge, stimulate, educate, entertain, and thereby enrich our audiences.

The Patron Services & Ticketing Operations Manager is responsible for leading the day-to-day ticket operations and sales efforts regarding Charlotte Ballet’s performances, ticketing services and subscriber programs. This position is responsible for the maintenance, analysis and optimization of Charlotte Ballet’s patron database. The Patron Services & Ticket Operations Manager performs all duties with a focus on increasing ticket revenue while strengthening patron/donor engagement and audience development.

The Patron Services & Ticketing Operations Manager will report to the Associate Director of Marketing & Communications with oversight from the Director of Philanthropy and External Relations. The position supervises one Patron Services & Ticket Operations Coordinator.

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