Director of Operations

Overview:
Founder Megan Orrell opened Boem in 2008. From day one our goal has been to offer attainable fashion and give women a comfortable, inclusive place to shop. We want our customers to feel like our friends and our store to feel like you are stepping into our home. Fourteen years later, we still stick to these values. Boem’s flagship brick and mortar store is located in the heart of Charlotte’s SouthPark neighborhood. Our e-commerce website launched in 2015, we opened a second location South End’s Atherton Mill in 2020, and our third location opened in Blakeney in 2022.

As Director of Operations, you will oversee and run the day-to-day operations of all Boem store locations and the warehouse. The Director of Operations will be responsible for developing and executing operational strategies that drive business growth, profitability, and customer and employee satisfaction. The Director of Operations is the direct point of contact for all Store Managers, Warehouse staff, and the Creative Team and is responsible for ensuring all locations are upholding the expected standard for customer experience and conduct, as well as managing all deliverables from these teams. This role requires a strong leader who can manage and motivate teams, while also driving operational efficiencies across all locations.

Sales growth:
• Oversee the day-to-day operations of multiple locations and functions, including sales, customer service, inventory management, logistics, and creative
• Ensure all retail locations are meeting or exceeding performance targets and KPIs
• Develop and manage operational budgets and review and approve all schedules and payroll, upholding financial targets
• Drive Boem’s business with agility, identifying gaps and demonstrating the ability to change direction
• Monitor industry trends and analyze and interpret internal data to identify opportunities for operational improvement
• Develop and execute operational strategies that align with the organization’s goals and objectives

Talent management:
• Maintain a performance culture of ownership, continuous improvement, and goal achievement through recognition and fact-based feedback
• Set clear goals and expectations and provide guidance and support to team members, ensuring they have the tools and resources necessary to succeed, while holding them accountable to a high standard of excellence
• Perform bi-weekly 1:1’s with direct reports for leadership development and to maximize performance through strategy and coaching
• Perform bi-annual performance evaluations of direct reports while overseeing the process for the stores, warehouse, and creative teams
• Develop a best in class talent pool, proactively recruiting for the future and ensuring your team is diverse and reflective of our guests

Communications:
• Act as the main connection point between the stores, warehouse, and creative teams and build engagement between all teams, resulting in a sense of community and cross-functional partnerships
• Receive feedback from the field on the customer experience, product wins and opportunities, operational challenges, and overall performance and create level-setting solutions
• Work closely with team members to identify and implement process improvements
• Ensure that all training, operational, and development programs and documents are updated, implemented and monitored for success
• Work directly with the CEO to support the vision for growth

Our perfect candidate
• 5+ years minimum experience as a multi-unit people leader in retail, sales, customer service, or hospitality industry
• Exceptional leadership capabilities with a track record of attracting, developing and motivating top talent, swiftly adapting to change, and leading others through fast-paced environments
• Excellent problem-solving skills with the ability to identify and implement solutions to complex issues, process improvements and driving operational efficiencies
• Excellent communication and interpersonal skills with the ability to communicate effectively at all levels of the organization
• Strong project management skills with the ability to manage multiple projects simultaneously
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Ability to lift at least 50 lbs
• Ability to travel between 3 area Charlotte retail locations and South Blvd. warehouse
• Some weekends and holidays may be required

The Director of Operations of Boem is a critical role within the organization and requires a strong leader with a proven track record of success in managing retail operations. The ideal candidate will have excellent communication and interpersonal skills, strong financial acumen, and a strategic mindset. If you are passionate about driving operational efficiencies and achieving business growth in a fast-paced, multi-location retail environment, we encourage you to apply.