Leasing Professional
Overview:
The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations of multi-family residential apartments. As the front line of the community office, Leasing Associates will provide customer service to current residents, potential residents, business partners and neighborhood partners.
Essential functions:
• Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount
• Greet prospects and qualify by covering all criteria. Record all prospect visits and initial
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits
• Assist prospect in completing application and secure deposit
• Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status
• Maintain follow up communication via email and telephone
• Ensure apartment is ready for resident to move-in
• Prepare lease and assist resident with lease execution. Orient new residents to community
• Inspect models and available “market ready”, communicate related service needs to Property Manager
• Assist in monitoring renewals and lease expiration dates
• Distribute and follow-up on renewal notices
• Monitor advertising effectiveness and update all online marketing outlets. Gather information about market competition in the area and file
• Participate in outreach marketing activities on a regular basis to obtain prospective residents
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.. Maintenance of signs for appearance and visibility is a daily activity
• Conduct market surveys and shop competitive communities
• Consistently implement policies of the community
• Complete appropriate application processing paperwork and input all prospect, applicant, and resident information into leasing software system accurately and on a timely basis
• Maintain current resident files
• Receive all telephone calls and in-person visits
• Patiently and empathetically listen to resident requests, concerns and comments
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc
• Maintain open communication with all community team members
• Contribute to cleanliness and curb appeal of the community on continuing basis
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager
Desired skills:
• Demonstrate an ability to support and contribute to community team
• Demonstrate strong oral and written communication skills
• Operate Microsoft Office including Word, Excel and Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances
• Participate in training in order to comply with new or existing laws
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community
• Comply with expectations as demonstrated in the employee handbook
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Learn and ensure compliance with all company, local, state and federal safety rules
• Ensures that unsafe conditions are corrected in a timely manner
• Comply with expectations as demonstrated in the Employee Handbook
Qualifications:
Minimum
• High School degree or equivalent
• 2+ years experience in customer service
• Must obtain The Fair Housing Certification within 30 days of hire or prior to interacting with prospective residents
• Must be able to work a flexible schedule; including evenings and weekends
• Successfully pass a drug screen
• Valid Driver’s License
Preferred
• National Apartment Leasing Professional (NALP)
