Taproom Manager
760 Craft Works is a family-owned brewery that’s in the final stages of opening and expects to be brewing February of 2023. Our 8,000 square foot taproom & brewing facility is located in downtown Huntersville, NC, a 15-minute drive north of uptown Charlotte, NC and a 10-minute drive from the shores of Lake Norman. Our 1.7-acre property sits right on the Downtown Huntersville Greenway, part of the Carolina Thread Trail.
We are detail-oriented, mechanically inclined owner-operators with a decades-long passion for brewing and a decades-long connection to the local Lake Norman area. We are team players – no one is above any job. Our complementary experience includes leading lean clean-energy tech startup teams and managing 400-employee aluminum can manufacturing facilities producing 5 billion cans per year. We believe businesses, like communities, are defined as much by their people – their attitudes, behaviors, and shared values – as by the products they produce. We are thankful this 5+ years-in-the-making project is on the precipice of opening. We look forward to building a tight knit 760 Craft Works family, fostering an incredibly welcoming workplace culture, and delivering our customers, really our community, an exceptional product & experience.
Opportunity:
At 760 we believe that the taproom will be a key part of our success as it will likely be the first experience consumers have with our brand. The Taproom Manager will be responsible for making the taproom experience nothing short of exceptional.
The Taproom Manager ensures smooth operation of the taproom by making sure that the taproom is appropriately staffed, that beer tenders have everything they need to successfully and efficiently complete their tasks, that the taproom environment is comfortable, that the beers are at their absolute best, and that unforeseen needs are addressed quickly. The Taproom Manager is also responsible for ensuring that customers have a positive experience during their visit.
• Competitive compensation commensurate with experience
• Vacation paid time off
• Paid maternity/paternity leave
• Great medical, dental, vision benefits
• Involved in the evolution and growth of the company
• Informed about company decisions and performance as well as your own performance (via biannual performance reviews)
• Empowered to make decisions that are in line with overall company goals
• Trusted to execute your duties responsibly and to be an ambassador of the 760 brand
• Continuously challenged with increased levels of responsibility commensurate with outstanding performance
• Valued and appreciated for your contributions
• Promoted/rewarded for your efforts
• Provided with mentorship and learning opportunities related to craft beer
Duties and responsibilities:
The Taproom Manager is responsible for the following:
• Setting the daily schedule for taproom employees at minimum of one week in advance and for at least one week out
• Opening and closing the taproom (setting up and closing down cash drawers, ensuring that the taproom is clean and ready for patrons, restocking/ordering any necessary supplies, addressing any unforeseen needs)
• Ensuring that the beers on tap are acceptable to serve (right temperature, optimal quality, no off-smells or flavors)
• Tirelessly making sure that taproom patrons’ needs are met quickly and efficiently
• Creating and maintaining a pleasant taproom environment (temperature, music, cleanliness, conduct)
• Planning and executing special events in the taproom
• Working with the owners and marketing department to properly market the taproom
• Managing food truck schedule, catering (for special events) and creating and maintaining relationships with local food establishments that deliver to the taproom
• Maintaining accurate taproom inventory (glassware, crowlers, merch, etc.)
• Managing and working with outside vendors such as facility service provider, beverage distributors, etc.
• Stepping in as beer tender and/or beer educator as needed
• Working towards continuous optimization of taproom operations
• Serving as team leader to staff of beer tenders
• Playing the role of brand ambassador
Qualifications:
• Available to work full-time (40 hrs/week), including nights and weekends
• Prior bar/restaurant management experience
• Prior taproom/bartending experience
• Demonstrated knowledge and passion for craft beer, including basic understanding of beer production (Cicerone Beer Server or similar certification preferred)
• Excellent communication and organizational skills
• Exceptional customer service skills
• Attention to detail and ability to multi-task
• Ability to anticipate and proactively address problems in a fast-paced environment
• Demonstrated leadership
• Positive attitude and ability to work with a diverse set of people
• Basic familiarity with tablet-based POS systems and other web-based / MS Office software
• Ability to lift 35-50 lbs
• Ability to move full kegs with the aid of a dolly
• Aptitude for and desire to learn the mechanical workings of taproom equipment in order to address problems quickly and efficiently
