Hearing Instrument Specialist

Overview:
The Hearing Instrument Specialist will work with our Audiology patients to administer and interpret hearing tests and assess hearing instrument efficacy. This position will also take ear impressions and prepare, design, and modify ear molds. The ideal candidate will have experience working alongside Audiologists in a fast-paced clinic setting.

Primary objective:
The Hearing Instrument Specialist provides clinical and administrative support to the Audiology Manager to collaboratively ensure the delivery of high quality, compassionate care to CEENTA’s patients.

Essential functions:
• Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system
• Schedule/reschedule/cancel patient appointments in the EHR system
• Maintain applicable work queues in the EHR system
• Manage hearing aid orders, device repairs and manufacturer returns
• Perform audiograms as directed by the supervising physician and/or department protocol
• Interact with hearing aid instrument manufacturer/suppliers regarding the status of orders/repairs
• Perform checks, troubleshooting and minor repairs to hearing aids, earmolds and other amplification devices under the direction of the Audiologist
• Clean hearing aids and other amplification devices
• Assist Audiologist with two-tester audiograms
• Assist with stock of office and clinical supplies
• Assist with form completion, including purchase agreements, returns and repairs
• Ability to meet the physical and mental demands of the position
• The ability to work on-site and travel to other CEENTA locations within assigned regions
• Predictable, reliable, and prompt attendance

Skills and abilities:
• Ability to operate Epic
• Ability to use Microsoft Word and Teams
• Ability to use Noah, hearing aid programing software
• Ability to communicate professionally (written and verbal)
• Ability to answer emails and voicemails in a timely manner

Core competencies:
• Customer Service
• Continuous Learning
• Patient Focus
• Communication
• Energy
• Attention to Detail

Clinical competencies:
Maintain applicable certifications

Training period:
Training period would vary depending on past HIS experience and proficiency with required responsibilities. Training will be completed on basic Audiology procedures, Epic, Noah, different hearing aid manufactures, work queues efficiencies. Training period would be four weeks with the Audiology Manager or designated mentor.

Accountability:
Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

Education:
High school diploma or equivalent GED required.

Experience:
• Experience in Audiology, hearing science or Speech Language Pathology preferred.
• Experience in a physician practice preferred.
• Must be licensed to dispense hearing aids in North or South Carolina.

Certificates, licenses and registrations:
Hearing Instrument Specialist Certification required.

Work environment:
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position type and expected hours of work:
• Full-time position, 40 hours a week, Monday through Friday, 8 am to 5 pm
• Hours are subject to variation based upon clinic needs.

Physical and mental requirements:
The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:
• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff
• Occasionally assist with moving or positioning patients in wheelchairs, clinical equipment and office supplies up to 300 pounds

Mental demands:
• Ability to learn new skills and concepts
• Ability to multi-task
• Ability to work under pressure
• Ability to make quick decisions
• Ability to thrive in fast-past environment
• Ability to use discretion and sensitivity

Travel:
The Hearing Instrument Specialist home office will be our Southpark office. Travel will be required between the Southpark, Matthews, and Blakeney offices.

Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.

A typical day in the position:
A typical day for the Hearing Instrument Specialist will vary depending on the clinical location and daily needs. The Hearing Instrument Specialist will need to efficiently prioritize daily tasks while under the direction of the clinic’s Audiologist(s). The Hearing Instrument Specialist will complete the different responsibilities under the “essential functions”.