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Our Opticians work with patients to advise on the style and fit of frames and lenses that best suit their needs, after obtaining prescriptions from our Optometrists and Ophthalmologists.

Primary objective:
The Optician provides clinical support to Providers through the delivery of high quality, compassionate optical services to CEENTA’s patients.

Essential job functions:
• Manage daily operations of a regional optical dispensary in collaboration with the Manager of Eye Ancillary Services
• Assist patients in the selection of prescription eyewear
• Educate patients on frame and lens options that suit their unique needs
• Adjust eyewear to ensure a comfortable fit for patients
• Document patient eyewear orders in the Point of Sale and EHR systems
• Operate optical equipment to facilitate the manufacture of eyewear, including lensometers, pupilometers, and progressive lens identifiers
• Verification of prescription and measurements of eyewear received from optical laboratories
• Dispense eyewear to patients, including frame adjustments as needed to ensure proper fit
• Counsel patients on appropriate use and care of their eyewear
• Evaluate and manage patient concerns with their eyewear
• Maintain relationships with optical frame vendors, providing feedback on sales and frame selection inventory
• Maintain inventory of vendor frames not participating in consignment programs
• Index documents pertinent to patient care from the document management system to the EHR system
• Perform dispensing desk turnover/set-up and equipment/frame sterilization
• Maintain OSHA standards to ensure a sterilized and safe environment
• The ability to work on-site
• Predictable, reliable and prompt attendance

Core competencies:
• Customer Service – Demonstrate exemplary customer service to ensure a positive patient experience.
• Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.
• Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.
• Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

The Optician directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery, high quality, compassionate optical services to patients.

The Optician reports to the Manager of Eye Ancillary Services, with administrative oversight from the Practice Manager/Supervisor/Coordinator when applicable.

Work environment:
The Optician functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and mental demands:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical demands:
Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; us hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff

Mental demands:
• Ability to multi-task
• Ability to work under pressure
• Ability to make quick decisions
• Ability to thrive in fast-paced environment
• Ability to use discretion and sensitivity

Position type and expected hours of work:
This is a full-time position with core hours Mondays-Fridays, 8:00am –5:00pm. Hours are subject to variation based upon clinic needs.

Travel to various CEENTA locations required, dependent upon business need.

Education and experience:
• High school diploma or equivalent required
• Basic or Advanced American Board of Opticianry (ABO) Certification preferred

Additional eligibility qualifications:
• Current BLS certification from the American Heart Association or American Red Cross required
• One to three years’ optical or customer-centered sales experience preferred

Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition to those essential job functions identified above in Section II, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add to or change the essential job functions of this position at any time without notice.

A Typical Day in the Position:
A typical day for the Optician involves collaborating with Providers to ensure the delivery of high quality, compassionate optical services to CEENTA’s patients. The Optician assists patients in the selection of prescription eyewear, ensuring frames fit their unique needs. They order, process, and dispense eyewear to patients with a friendly demeanor and patient-centered focus. They educate patients on appropriate use and care of their eyewear and manage any patient concerns. They perform an array of administrative duties, which includes documenting patient eyewear orders in the Point of Sale and EHR systems, managing vendor relationships, and maintaining inventory of vendor frames not participating in consignment programs.

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