Manager

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Paper Skyscraper has been Charlotte’s premier gift shop for 30 over years and is in the heart of Dilworth on East Blvd. We have gifts, books and cards for everyone and every occasion. We passionate about making our customers smile and are consistently ranked as one of the top gift stores in the country every year.

Overview:
We are looking for the best of the best. In this position, we are seeking a full-time Manager to lead our in-store operations. The Store Manager is responsible for managing the day-to-day retail operations of the store inclusive of sales and service, team leadership, and operational excellence. The individual that we are seeking is self-motivated and team-oriented with excellent communication skills. As we continue to grow this individual will lead our in-store operations and work closely with the ownership.

What’s the upside?
• Great culture where we all enjoy coming to work
• Industry leading compensation
• Full benefits package (company paid health, dental and vision insurance, 7% matching 401k and profit sharing), paid time off and performance-based pay with quarterly bonuses
• Rewarding career that is a lot of fun with unlimited upside

Responsibilities:
• Develop and implement strategies to drive sales
• Provide direction, feedback, and coaching in to foster collaboration and productivity
• Recruit, train and retain an exceptional team
• Train and coach team to meet and/or adhere to company policies and procedures
• Manage store-level HR functions, including sales professional scheduling and timecard review/approval
• Manage and maintain store cleanliness and organization, including front of house and stock space

Qualifications:
Skills
• Experience with back-office operations management and recruitment/training
• Proven ability to manage and mentor a team
• Ability to make decisions independently, or escalate when applicable
• Ability to work weekends and retail hours
Experience
• Minimum 2 years of experience in retail store management
Customer service
• Determine each customer’s unique needs and offer suggestions and/or alternatives when needed in a high paced environment
• Going the extra mile to satisfy customer needs and expectations

Other details:
Working 5 days a week with at least one weekend day is required