Credit Collections Specialist

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Overview:
As a Credit Specialist at United Rentals, your ability to assess, negotiate and collect on open account receivables will be key. As our liaison between customers and branches, you will help us maintain positive relationships while meeting the established goals and objectives of our Credit Playbook/Credit Management team.

If you would enjoy the chance to make your mark with the world’s largest equipment rental provider, consider a future with United Rentals. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of the work we all do in providing the equipment that helps build our communities.

Additional responsibilities include the following:
• Responsible for meeting established goals and objectives as determined by Credit Playbook/Credit Management
• Responsible to meet all established metrics including those associated with contacting customers and collecting past due balances for assigned accounts receivable portfolio through a range of techniques, including telephone, email, facsimile and automated collection letters
• Collect, review, evaluate and prepare credit recommendations for Credit Supervisor on additional action deemed appropriate and necessary to collect past due balances
• Assist in the negotiation of payment arrangements and plan
• Communicate progress and concerns with Credit Management Team on a regular basis
• Work with field operations to review and resolve customer billing issues and disputes
• Resolve any additional information requests, invoicing, billing issues documentation requests and disputes that may be brought up by the customers
• Other duties assigned as needed

Job requirements:
• Bachelor’s degree or equivalent experience preferred
• Fluent in French or Spanish preferred
• Three to five years of related finance experience (collection experience preferred)
• Strong Microsoft Office skills, particularly Excel
• Ability to complete complex account reconciliations with a customer-focused approach
• Web-Based Workflow Solution software experience preferred
• Strong math and verbal/written communication skills
• Superior organizational and time-management skills
• Bilingual in Spanish or French preferred
• Valid Driver’s license is required
• Hybrid Schedule