Operations Coordinator, The Center for Digital Equity

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Located in the heart of the nation’s second fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.
Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Job summary:
The Operations Coordinator provides critical and timely support for all elements of The Center for Digital Equity (CDE) at Queens University of Charlotte and its Community Council workstreams. This is a full-time, benefits-eligible position.

The Operations Coordinator is responsible, at the direction of the Executive Director, for leading all aspects of organization-wide operational components. This includes serving as the lead administrator of all aspects of the CDE, including preparing and organizing events, serving as the lead administrator on all digital tools (Hootsuite, Office, Slack, RingCentral, et al), supporting onboarding of new teammates/partners, supporting day to day finance needs. This role establishes and maintains an active, visible, and engaged presence to sustain and grow strong collaborative relationships with the internal stakeholders. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked.

Essential duties and responsibilities:
• Analyze and troubleshoot program/project components to arrive at a logical course of action while knowing when to seek support or assistance
• Work effectively independently and as a member of a team
• Possess high levels of professional acumen, judgment, and leadership to serve in a variety of capacities, as needed, in the absence of Deputy Director and/or Executive Director
• Work with Deputy Director, to learn about opportunities to improve
Operations coordination
• Engage in excellent organization and follow-up/follow-through skills to ensure operational objectives are met within established timeframes, and program evaluation/assessment is conducted appropriately
• Lead training, development, and use of digital systems designed to enhance and/or improve the CDE’s ability to deliver on its mission. This includes serving as the lead Hubspot Administrator
• Possess strong computer proficiency, particularly in Hootsuite, Microsoft Suite, and ability to quickly learn and assimilate new systems and information, as well as ability to apply knowledge to improve procedures and processes
• Conduct effective planning, organizing, resourcing and executing of large and small tasks through to completion (e.g. this could involve ordering computers through a vendor and following through the completed delivery of laptops to Queens, and supervising work study students as they prepare the laptops for each workshop)
• Analyze and resolve problems and implement efficient solutions and exercise sound judgment and discretion with sensitive, difficult, or confidential material and situations
• Exercise attention to detail, accuracy, and timeliness to effectively prioritize assignments and competing demands to meet given deadlines and program objectives
Community engagement
• Build rapport, manage relationships at various organizational levels, and to exercise tact/diplomacy when working with internal community members, as well as exercise cultural competence with internal and external community members
• Co-lead all aspects of community engagement events including marketing, staffing and overall logistics
• Strong written and verbal communication skills to help craft and share stories about programmatic efforts, internally and externally
• Collaborate with community and campus partners to connect with and invite Queens University students’ meaningful involvement in The Center for Digital Equity’s programmatic efforts

Non-essential duties:
Other duties may be assigned as needed to achieve Gambrell Center and university goals.

Experience, knowledge and skills required:
• At least five (3) years’ operations coordination experience, project management and/or nonprofit management
• Advanced Business Software Skills (primarily Hootsuite, Microsoft Office, Slack, SharePoint, RingCentral, et al, and the ability to quickly learn and apply university-specific software)
• Proven ability to apply a collaborative approach with The Center for Digital Equity team to support tactical implementation that aligns with The Center for Digital Equity’s programmatic and service efforts
• Demonstrated organization and follow-up/follow-through skills to ensure objectives are met within established timeframes
• Demonstrated background in engaging various constituencies across differences of race, ethnicity, gender, gender identity, sexual orientation, socioeconomic class, and ability backgrounds
• Well-developed attention to detail, accuracy, and timeliness to effectively prioritize assignments and competing demands to meet given deadlines and objectives
• Excellent interpersonal and customer service skills and experience interacting with multiple and diverse constituencies (faculty, staff, community partners)
• Bachelor’s degree or the equivalent in experience and education

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens- paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Physical requirements (with or without reasonable accommodation) require ability to:
• Remain in a stationary position, most of the time
• Exchange accurate information with co-workers and clients, frequently
• Read reports, create presentations, use a computer system, most of the time
• Communicate with co‐workers, clients and vendors, most of the time
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly
• Exert moderate force to move objects, occasionally
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time

Work conditions:
• Primarily works in an office environment with options to occasionally work remotely
• Involves contact with faculty, staff, students, service providers, community partners and community members
• Deadlines, multiple interruptions, moderate volume and may be stressful at times
Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens’ job search/selection process should contact the Director of Human Resources at 704.337.2222.