Account Manager

FlexCare Medical Staffing, one of the leading Travel Healthcare Staffing Agencies in the Nation, was founded in 2006 to help address the chronic staffing issues present at many healthcare facilities around the country. FlexCare has steadily and organically grown into the top-rated travel nurse company in the country. FlexCare was recognized as one of the Best Places to Work for 2014, 2015, 2016, 2017, 2018, & 2019 by the Sacramento Business Journal and was named a Best Staffing Company to Work For by the S.I.A. for 2017 & 2018.

We’re always looking for highly motivated, talented individuals who care about what they do, never stop trying to achieve success and are looking for a company with exceptional growth potential. Currently, we’re looking for full-time Account Managers to join our team at our Charlotte, NC office.

This position requires the candidate to be in-office and to work in a team environment.

Job summary:
As an Account Manager, you are responsible for building and maintaining relationships with external facilities. This responsibility requires, but not limited to, the following: establishing yourself as an “expert” to our clients while building/maintaining partnerships with our clients.

Essential functions:
• Operate as the lead point of contact for all matters specific to assigned accounts
• Build and maintain strong, long-lasting relationships with client account representatives
• Ensure timely and successful delivery of solutions according to account’s needs and objectives
• Clearly communicate the progress of monthly and quarterly initiatives to the Leadership Team
• Manage all aspects of account management, including calling accounts, job order management, candidate submissions, assignment confirmations, etc
• Maintain between 0 – 2,160 Hours Booked for a four-week month, or 0 – 2,700 Hours Booked for a five-week month, by your clinicians
• Forecast and track key account metrics
• Assist with requests high in severity or with escalated issues as needed
• Be available, as needed, before or after typical office hours

Required skills and abilities:
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent listening, negotiation, and presentation skills
• Experience in delivering client-focused solutions based on account needs
• Strong ability to multi-task as department or workload dictates
• Ability to function well in a high-paced and at times stressful environment
• Ability to work collaboratively with all departments as well as function independently with minimal supervision
• Availability, as needed, before/after typical office hours
• Strong computer skills required with proficiency in Microsoft Office Suite or related software
• Strong desire to learn and advance in a fast-paced sales environment and be capable of regularly using good judgment and discretion to accomplish goals and work requirements
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including Executive and C-Level
• Proven ability to manage multiple projects while maintaining strict attention to detail

Education and experience:
• Bachelor’s degree in Business or related field; experience with Salesforce highly desired
• 2+ years of experience in a full-time, Account Management role and B-to-B experience required

What we offer:
• Competitive compensation plan; hourly wage/salary plus tiered and un-capped commission plan, quarterly bonus opportunities, and multiple bonus incentive opportunities
• Excellent opportunity for career advancement in a rapidly growing environment
• Health Insurance to include medical, dental and vision. Now offering life and pet insurance as well
• Flexible Spending Account & Dependent Care Flexible Spending Account
• 401K with employer matching
• Access to continuous training through LinkedIn Learning and our Professional Development Program, FlexCare University
• Generous and progressive PTO program
• 8 paid holidays including the day after Thanksgiving and Christmas Eve plus one floating holiday
• 16 hours paid-time-off for volunteer work per year
• Team building and celebratory events
• Second-to-none, award-winning company culture