Information System Tech

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Job summary:
The Information Services Technician is responsible for installing and maintaining computer hardware, software and related networks, and supporting its end users through the Information Services Department help desk.

Essential duties and responsibilities:
Ensure technology is accessible and equipped with current hardware and software

• Troubleshoot hardware, software and network operating system
• Be familiar with all company hardware and software
• Be familiar with all network operating systems
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Provide individual training and support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources
• Monitor and maintain technology to ensure maximum access and minimum downtime.
• Troubleshoot all technology issues
Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Research current and potential resources and services
• Provide network access to all staff
• Install workstations
• Connect and set up hardware
• Provide network accounts and passwords as required
• Monitor security of all technology
• Input and maintain IP addresses
• Advise staff of computer security policies and/or changes in passwords or policies
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Perform other related duties as required during working hours

The incumbent must have proficient knowledge in the following areas:

• Computer hardware, operating systems, software systems and programs
• Computer networks, network administration and network installation
• Computer troubleshooting
• Computer virus protection and security software
• E-mail, internet and other office productivity software

Must also be able to demonstrate the following skills:
• Operate a full range of office automation equipment and software and troubleshoot common personal computing problems
• Logically solve problems relating to equipment configuration and overall system design
• Sustain close visual and mental attention in the performance of repetitive work
• Learn and apply new information technologies
• Organize, prioritize and follow-up on work assignments
• Ability to work independently in the absence of supervision
• Analytical and problem-solving skills
• Decision making skills
• Communications skills
• Effective verbal, presentation and listening
• Stress management skills
• Time management skills

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