Senior Manager of Volunteer Services

Mission-driven career opportunity
One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Senior Manager of Volunteer Services, youll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?
• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning a 403(b) with 3% organizational match

Basic function:
Oversees and manages the volunteer program for Habitat Charlotte Regions prospective and existing volunteers. This position will supervise the Volunteer Services team managing affiliate-wide volunteer programs while creating a consistent, positive volunteer experience across the affiliate.

Principal accountabilities:
• In partnership with the Habitat Volunteer team, work with construction, ReStore and other program staff to identify volunteer opportunities
• Create strategies for recruiting and engaging new volunteers for Habitat builds and ReStore activities
• Conduct presentations and speaking engagements for potential and existing volunteers, representing Habitat for Humanity in a variety of settings
• Create and manage volunteer processes and procedures to ensure proper recruitment, selection, orientation, and training of volunteers to align with Habitats mission
• Aid Volunteer Department in volunteer onboarding process, evaluation of volunteer programs, and regular appreciation events
• Work with all departments to foster a consistent, professional volunteer experience across the affiliate
• Maintain records of contact and communication with volunteers in the database
• Work with the Communications & Marketing team to develop messaging unique to Habitat Charlotte Regions volunteers
• Survey and evaluate operations with the goal to enhance the volunteer experience
• Work closely with the Senior Manager of Partnerships to ensure sponsorship benefits are fulfilled
• Create meaningful volunteer stewardship opportunities and appreciation events for individual and group volunteers across the affiliate
• Create a growth and retention plan for volunteers; view trends in volunteer participation, anticipate future needs and plan accordingly

Knowledge and skills:
• 3 years work experience in volunteer administration and relationship management
• Bachelors Degree preferred
• Dedication to positive volunteer experience critical to Habitat operations
• Effective communication internally and externally to maintain an atmosphere where volunteer opportunities are consistently available as an ongoing public relations effort
• Self-motivated and directed with the ability to think independently and strategically regarding the volunteer experience as it pertains to Habitats mission
• Work flexible hours, primarily Tues-Sat, including some evening and Sun-Mon commitments
• Computer skills, including database management and web management

Physical requirements:
• Ability to sit at desk and use computer for extended periods of time
• Ability to stand and walk construction job sites for several hours at a time
• Ability to lift 20 lbs. unassisted