Senior Service Technician

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A Senior Service Technicians responsibilities included the skilled preparation of vacant apartments for move-in according to NWR standards of excellence. Complete service requests for residents efficiently and effectively as delegated by any Service Supervisor in a thorough manner focusing on exceptional customer service. Complete tasks/service requests on the property including but not limited to grounds, pet areas, common areas, amenities, etc. Participate in the preventative maintenance programs and required documentation. At times the Senior Service Technician should be able to train and shadow other service technicians in the region.

Essential functions:
• Able to share knowledge and insight of industry, property functions and the overall technician role, train, shadow and/or mentor other service technicians within the company on an as needed basis
• Meticulously maintain curb appeal, keeping grounds and all common areas free of trash, debris, and pet waste throughout the day
• Prepare vacant apartments for move in; making repairs/replacements as needed to maintain the level of expectation of residents, ownership, and management
• Complete service requests in a timely and thorough manner considering budgetary restraints
• Schedule and oversee any third-party vendor/contractor to ensure that scopes of work are completed according to expectations and contract in a timely manner
• Work as the assistant to the Service Manager by assisting in ordering, capex considerations, budget, vendor relations, team member trainings, etc
• Operate pools/hot tubs/saunas, etc. and maintain daily to ensure the safety of residents and update records as required by municipality
• Report any maintenance issues/concerns and property safety issues to Service Manager and help with remedy
• Complete special projects and preventative maintenance as delegated by Service Manager
• Troubleshoot all systems on property from mechanical, carpentry, plumbing and electrical including diagnostics and report to Service Manager if unable to remedy the issue
• Must be familiar with OSHA requirements as they pertain to site and adhere to procedures
• Proper use of the Lockout/Tagout procedures
• Must be accessible 24/7 for on-call or on-call support for other team members
• Comply with environmental/Operations and Maintenance procedures
• Perform other reasonable duties as requested

Desired skills
• Excellent knowledge of painting, electrical wiring, plumbing, carpentry, appliance service and repair, heating, ventilation, HVAC systems, pool service and chemicals, use of power tools and machinery properly and safely, and can navigate proficiently the different computer systems used
• Ability to work independently and within a team and/or multiple teams in different environments
• Computer skills including use of email and basic knowledge of Microsoft Office (or an ability and desire to learn)
• Strong decision-making skills
• Great communication skills (both written and verbal)
• Comply with expectations as demonstrated in the Employee Handbook

Minimum qualifications:
• High School degree or equivalent
• Must have minimum 3+ years of experience in multifamily industry or related
• HVAC experience
• Successfully pass a drug screen
• Valid Driver’s License
• Must be able to work 40 hours per week and on-call hours

• CPO certification
• EPA 608 certification
• CAMT certification
• Onesite experience