Act as a lead clinician and first point of contact for the department and operational matters. Assist Manager of ENT Clinical Services, Allergy Trainer, Allergy Technicians, Operations Managers, and physicians with any allergy-related needs with oversight from the Manager of ENT Clinical Services. Ensure appropriate staffing and adherence to CEENTA policies and procedures. Create training program and ensure competencies of each allergy technician through site checks and touchpoints with the Allergy Training Lead.
• Point person for day-to-day allergy operational matters. This involves a degree of flexibility in covering emergency situations including arranging coverage for sickness/holiday absence and allocating duties to team members. Also, the first to handle patient complaints or concerns that arise
• Updates weekly staffing matrix and communicates any coverage issues with appropriate Managers
• Communicates with the Allergy team regarding any changes or updates in the department and enforces departmental workflows, policies, and procedures
• Resource for the Manager of ENT Clinical Services and Operations Managers. This requires preparation of reports, staff feedback, policy input and creation, and rounding to each office quarterly
• Manage Employee Health for all CEENTA new hires and physicians
• Lead the interview and hiring process for all new CEENTA Allergy Technicians with oversight from the Manager of ENT Clinical Services. Obtains feedback from Allergy Trainer for clinical skills through a clinical assessment
• Collaborate with Allergy Trainer to ensure training materials are up to date with current policies and procedures following any operational or clinical changes
• Complete quarterly site visits to oversee office compliance and engage staff
• Office supply ordering, inventory oversight and management
• Ability to meet the physical and mental demands of the position
• The ability to work on-site
• Predictable, reliable, and prompt attendance
Skills and abilities
• Proficient in Microsoft Products
• Proficient in Electronic Medical Record systems
• Excellent written and oral communication skills
• Active Learning
• Attention to Detail
• Leading Others
• Managing Conflict
• Ability to properly administer PPD for employee health
• Ability to properly read PPD test results
• Ability to properly administer Hep B for employee health
• Ability to perform allergy injections and screenings
Training would include full allergy technician training, lasting 2-4 months also including both Corporate epic training and allergy clinical training. Training for employee health duties with compliance and credentialing is also mandatory. Additional time spent with the Manager of ENT Clinical Services to learn the operational role would require another 2 months. Total time between 4-6 months with continued learning over the first year.
Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.
The Allergy Supervisor is accountable for ensuring that the Allergy Technicians remain in compliance with approved policies from CEENTA to ensure a safe environment for patients and staff. To provide support to CEENTA by staffing office appropriately and maintaining relationships and a positive team within the Allergy Department. Additionally, supporting Compliance with Employee Health Assessments for CEENTA orientation.
Education and experience:
• Bachelor’s Degree preferred, but not required
• 2-3 Years in an allergy practice is beneficial, but not required.
Certificates, licenses, registrations:
CMA and or RMA Certification or equivalent required