Annual Giving Manager

Overview:
The Annual Giving Manager will work alongside the Director of Development to grow Habitat’s donor pipeline and execute tasks that bolster support for ongoing campaigns. This will require exceptional communications and marketing skills to build donor loyalty, advocacy, and passion for the Habitat’s work across the region.

Responsibilities:
• Works to qualify, cultivate, and solicit prospective donors and build the donor pipeline
• Makes cold-calls and proactive outreach to secure face-to-face qualification visits, and ultimately solicit individual prospects for major gifts, or recommend prospects to other members of the team for solicitation at other appropriate gift levels
• Support the Director of Development to cultivate and steward high-touch donors in Habitat’s Hope Builders Circle, Community Investors Circle, and Generation Society, to include creating specific plans and managing acquisition, cultivation, and stewardship strategies
• Manages a portfolio of leadership donors
• Executes data-driven processes and effective moves-management strategies
• Partners with the Donor Services Assistant on workflow gift entry and acknowledgment processes, Salesforce (or similar customer relations management platform) projects and other assigned tasks
• Identifies & tracks donor behavior, establish patterns of giving to generate accurate forecast and action plans
• Manages annual pledges and donor engagement follow up, including pledge reminders and tax letters
• Works closely with Marketing & Communication team to manage tone, content, and cadence for targeted donor segments and special mailings
• Manages the operational components of select donor events as delegated by the Director of Development
• Supports the Director of Development to create and execute donor communications that celebrate select milestones — lifetime giving, years of engagement, anniversaries, etc
• Assists the Director of Development in establishing and managing annual and long-range development goals for targeted donor segments
• Works closely with Salesforce (or similar customer relations management platform) account owners on donor portfolios: solicitation strategies and stewardship activities
• Supports the Director of Development to build and deepen donor relationships through data mining, wealth screenings, and segmentation
• Supports other departmental responsibilities connected to; prospect research, event coordination, and any other development-related duties as assigned by the Director of Development
• Represents Habitat by speaking at functions as well as leading donor meetings
• Works in the Charlotte home office (temporarily WFH- COVID); some Charlotte Region travel as needed with donor meetings and events
• Supervises the Donor Services Assistant position

Knowledge, skills, abilities and education:
• 3 to 5 years of experience with professional annual fund, donor relation management, and major gift programs
• Exceptional communications and marketing skills needed to build advocacy, engagement, and passion for the Habitats work across the region
• Strong written and verbal communication skills
• Experience in event and project management in a professional environment
• Understanding of database design and database management
• Ability to work both on broad-based strategy and on specific detail
• Strong project management skills to facilitate the creation of strategies and action plans
• Bachelors Degree preferred or equivalent fundraising experience
• Enthusiasm for teamwork, accuracy, initiative, and critical thinking
• Commitment to constant improvement
• Excellent problem-solving, analytical, and organizational skills
• Intermediate skills with Microsoft Office 365 tools; including Outlook, Word, Excel, PowerPoint, OneDrive, Teams, and SharePoint.
• Excellent organizational skill and ability to manage multiple priorities with a high level of attention to detail
• Must possess motivation, initiative, self-direction, and personal integrity
• Demonstrated ability to follow through with tasks and responsibilities
• Consistent and reliable attendance
• Adhere to schedules and deadlines
• Represent Habitat in a positive manner to other staff, donors, Homeowners and HIP, Community Partners, Volunteers, Habitat Partner Families, and others you come in contact with, ensuring teamwork, engagement and motivation of others
• Willingly adhere to Habitats Code of Conduct Policy and any other policies set forth by the organization
• Ability to speak in large and small group venues
• Valid driver’s license with a personal vehicle that will be used for periodic business purposes or other means of reliable transportation

Physical requirements:
• Ability work in office environment as needed which requires ability to speak, hear, with the visual and manual dexterity to manage papers, reports, and typing
• Must embody the capacity to maintain the following for several hours at a time: use of a personal computer or similar technology, phone, sitting as required
• Ability to communicate in person, over the phone and/or via computer
• Ability to lift/pull up to 20 lbs.
• Ability to help set up for special events

Other duties:
• Habitat for Humanity of the Charlotte Region-related tasks as assigned by Supervisor
• Ability to help setup and manage special events