Client Services Manager

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Gardner Skelton is a boutique law firm that prides itself on exceptional client service. Our practice areas include Employment Law, Corporate Advice and Counsel, Healthcare Law, Business Litigation, Mediation, and Tax Law. Headquartered in Charlotte, NC, we serve businesses of all sizes, including Fortune 500s, nonprofits, and independent medical practices throughout the southeast. We look for people with talent and drive who want to work in an atmosphere of genuine teamwork.

Overview:
We’re seeking a full-time Client Services Manager to join our growing team. The ideal candidate will have experience in a professional services field and be organized, detail-oriented and professional, with the ability to engage with clients, exercise sound judgment, draft and proofread documents, and utilize technology expertly.

Key qualities:
• Approachable with a positive attitude
• Team-player
• Self-starter
• Possess excellent writing, communication, and organization skills
• Be proficient in Microsoft Word, Excel, PowerPoint, and Office 365
• Minimum of 5 years of experience, some of which should be in professional services

Responsibilities:
Current clients
• Ensure Excellent Client Experience
• Assist attorneys with initial points of contact for potential new clients
• Take ownership of process of client onboarding
• Aid in communication with larger clients and their specific needs regarding billing and communication methods
• Answer client questions about invoices and/or billing
• Assist with monthly client billing and electronic billing requirements, as well as tracking results for various billing arrangements with specific clients
• Seek client feedback at the conclusion of representation
Client development-marketing and business development
• Look for opportunities to develop new client relationships and/or expand existing relationships, respond to requests for proposal as needed
• Work with our team and outside vendors to develop effective marketing collateral and social media posts
Other tasks
• Champion efficient processes and procedures to streamline workflow
• Ensure software utilization and upgrades and stay abreast of new opportunities available in the marketplace to provide cutting edge technology to lawyers and clients
• Assist the practice manager with accounting and reporting needs, HR searches and training, and technology implementations

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Benefits and perks:
• Excellent benefits package including 401(k), profit sharing, health, dental, life and disability coverage
• “Dress for your Day” policy
• Free parking
• Dog-friendly office
• Monthly team luncheons
• Annual firm outing
• Office snacks provided
• Convenient local dining options

Other information:
• Our compensation packages are decidedly top of the market for our region, intending to compensate both education and relevant experience
• We will maintain strict confidentiality of all applications, and we will not reach out to current employers for references without your express permission