Executive Director

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Job summary:
The Executive Director is responsible for the strategic leadership and onsite management of Samaritan House in accordance with the mission statement. The Executive Director reports to the Samaritan House Board of Directors.

Responsibilities:
Board relationship
• Participates with the Board of Directors in maintaining the organization’s mission and vision
• Communicates effectively with the Board of Directors to provide timely and accurate information necessary for the Board to make informed decisions, including by alerting the Board when material issues arise and delivering a Director’s Report at each meeting of the Board of Directors
• Strives to continually improve the organization through recommendations to the Board of Directors concerning plans, policies, procedures, contracts, and related matters
Operations
• Ensures the operations of the organization meet the expectations of its guests, Board of Directors and donors
• Oversees the day-to-day operations of the house and organization, establishes processes, and performs operational and administrative tasks as needed
• Reviews and approves potential guest intake
• Reviews and approves potential guest removals for cause
• Interacts with guests regularly and responds promptly to staff and guest escalations to resolve issues and maintain a safe, healing environment
• Builds and maintains relationships with hospitals and other guest referral sources as well as organizations that provide services to guests eg home health care, housing assistance, etc
• Securely stores and manages the organization’s records in compliance with all applicable laws, regulations, and policies
Human resources
• Determines staffing requirements, makes compensation recommendations
• Recruits and selects staff that have the ability to meet job requirements, the needs of the house and help further the organization’s mission
• Supervises and mentors staff as appropriate to improve performance and create a motivating and encouraging environment that promotes retention
• Documents issues, takes corrective action as needed, and implements a performance review process for all staff
Financial planning and management
• Coordinates with the treasurer to prepare a comprehensive annual budget for approval by the Board of Directors
• Works with the Board of Directors to secure adequate funding for the operation of the organization, including research and development of funding sources, grant writing, and public appeals as authorized by the Board
• Administers the funds of the organization according to the approved budget and monitors the monthly cash flow of the organization
Community relations/advocacy
• Acts as spokesperson for Samaritan House
• Represents the organization at community activities to enhance the community profile and promote the mission
• Communicates with volunteers, donors, and community members to keep them informed of the work of the organization and advocate for participation
• Establishes working relationships and collaborative arrangements with community groups, financial supporters, politicians and other organizations to help achieve the goals of the organization

Qualifications:
• Bachelor’s degree (social services, healthcare, or business preferred)
• At least five years’ experience working for a non-profit organization, preferably related to homelessness, healthcare, or serving low-income constituents
• Proven communication skills, including effective writing and experience speaking to groups or media
• Experience with grant writing and other fundraising activities
• Experience managing staff and operations for a small organization
• Ability to make sound decisions that are both reasoned and compassionate
• Willingness to adapt to changing situations and be as hands-on as necessary
• Capable of working onsite at Samaritan House during normal office hours with overtime as needed, attending monthly Board Meetings and other events that may take place after hours and/or offsite
• Availability to be “on-call” to respond to after-hour emergencies
• Basic proficiency with Microsoft Office, Network for Good or similar platform, social media, and related technology
• Have a valid driver’s license

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