Director of Client Relations

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Overview:
Are you the most organized person you know? Do you love overseeing a project from start to finish? Love maintaining and fostering relationships with clients? Great. Our team is searching for someone like you.

We’re Social Ape Marketing, a Charlotte-based boutique marketing and PR firm specializing in marketing, social media, public relations, and influencer marketing. We have the unique need for a motivated and experienced individual to help our clients grow their businesses and to help our team members reach their full potential.

This role is a full-time position.

During your time with Social Ape, you will serve as the liaison between our amazing clients and the Social Ape team. Your goal is to make sure that all project deadlines are met and that our team members are performing at their highest level.

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The ideal person will:
• Have at least 3-5 years experience working in a marketing or PR agency
• Have management or project management experience
• Be extremely organized and an excellent notetaker
• Communicate well and often to clients as well as advise them on marketing strategy
• Work closely with team members to encourage and motivate them to produce their best work
• Have an insatiable drive to help grow Social Ape Marketing
• Have the ability to think outside the box and have a creative mindset
• Be able to quickly formulate creative customer solutions under pressure
• Be able to identify and fix problems before they happen
• Meet deadlines on time and possess the ability to plan ahead, follow-through and stay organized
• Have a flexible schedule and be willing to work 1-2 evenings per month as needed for client events

Responsibilities:
• Lead all client meetings and ensure that all client’s needs are met
• Review and edit all marketing and PR materials produced by our team including social media content calendars, monthly reports, press releases, email newsletters and more
• Schedule all internal meetings and client meetings
• Ensure that all project deadlines are met
• View the bigger picture and make suggestions on how to create better processes for the company
• Help our team to create marketing strategies and campaigns that will drive success for our clients
• Encourage and motive Social Ape team members to create their best work
• Conduct weekly one-on-one meetings with our team members

Qualifications:
• Bachelor’s degree in Marketing, Communications, Management or related field
• At least 3-5 years of experience working within a marketing or PR agency
• At least 2 years of management experience in an agency setting
• Works well in a small group setting, as well as independently and remotely
• Proficiency with agency software (Social media platforms, Mailchimp, Google Drive, Trello or a similar task management software, Cision or Meltwater, Sprout Social or a similar social media dashboard, etc.)
• Experience with reviewing and editing marketing and PR materials including social media content calendars, monthly reports, press releases, email newsletters and more
• Exceptional writing, editing, communication and organization skills

Social Ape core values:
We expect Social Ape team members to live by the following Core Values in order to continue to grow personally and as a team, and also provide the highest quality of service to our clients.
Be independent No micromanaging here. We expect each team member to do their own work without being reminded to do so
Clients are partners – Instead of viewing our clients as just that, we consider them partners and even sometimes as close friends
Always anticipate – Get ahead of issues before they happen to prevent larger problems down the road
Learning never stops – Continuing education is vital, whether it is within Social Ape programs, or learning on your own time
Culture always wins – We work hard, but also like to have fun and make work enjoyable each day

Why work at Social Ape?
• Work from home indefinitely
• Competitive pay
• Health insurance covered at 75%
• Full dental & vision benefits
• 401K with 4% match
• Half-Day Fridays (Our weekends begin at 1 pm every Friday)
• Flexible vacation schedule
• HR Software to handle all HR needs
• Quarterly team-building events (Who doesn’t love karaoke or escape rooms?)
• Occasional team lunches and dinners
• Team March Madness outing each year
• Continued education budget of $500 per year