Technical Support Specialist

Overview:
FanConnect is a leader in sports stadium digital signage and IPTV. Headquartered in Charlotte with installations in stadiums and arenas around the country, we are growing our team. We are seeking a technically oriented customer support specialist in Charlotte. We have an obsession for exceptional customer service, and need people who share that passion. You should be hands-on, an excellent problem solver, technically savvy, and a good communicator!

You will be responsible for supporting our customer base, partners, and IT systems, with lots of opportunities to grow alongside our company. You will work with and become an expert in digital signage, CMS software, IPTV, media players, servers, and all things related.

Qualifications:
• Excellent at problem-solving and technical troubleshooting
• Strong interpersonal and communication skills
• Experience supporting a customer-facing technical system
• Passion for and curiosity about technology

Pluses:
• Background in Networking, IT, & Audio-Visual systems
• Experience with Android and Linux
• Experience with Digital Signage, Media players, and CMS software
• Sports fan

Responsibilities:
• 1st line support for external, technical and non-technical customers
• Interface with marketing and sponsorship to assist with our products and ingest assets
• Talk with engineers and managers on deep-dive troubleshooting, root cause analysis
• Manage ticketing, other help desk systems to communicate progress to stakeholders
• Assist in hardware development, QA, and growth projects
• Commitment to rotating on-call or shift work outside standard business hours

As a FanConnect employee you will join a great team and get:
• A competitive salary and benefits
• A casual work environment

To apply:
Please submit your resume to work@fanconnect.tv with subject link “Technical Support Specialist”