Installation and Support Engineer – Digital Dental and Medical Systems

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LEAD Technologies, Inc. is a privately held company founded in 1990. Headquartered in Charlotte, North Carolina, LEAD was established in the field of digital imaging and compression technology. With a rich history of over twenty years, LEAD has established itself as the world’s leading provider of digital imaging software development toolkits.

Medicor Imaging, a division of LEAD Technologies, Inc. was created to provide the medical imaging community with products and professional services that will help facilitate a rapid transition into the digital era.

We are looking for a competent and professional Installation Engineer/Customer Service Representative to install digital dental imaging systems in large enterprise environments and to support and maintain strong relationships with customers.

• Training staff on-site at enterprise facilities on software from both an end-user and IT perspective
• The candidate should be able to learn and adapt quickly to new technology, have excellent customer service and communication skills, and understand most common concepts of Windows and TCP/IP networking, including server components
• Problem-solving skills are a must
• Experience with dental digital radiography systems or PACS systems is a plus, as is basic programming experience
• Much of the work in this position is performed at a customer’s location. This position requires a great deal of travel throughout the US and internationally to commercial dental practices, dental schools, US military bases, and hospitals. Must be willing to travel about 25%-40% of the time. Medicor Imaging pays for all travel expenses and offers GSA per diem rates for meals while traveling

Required experience:
• Windows 7 and Newer (advanced)
• Troubleshooting drivers
• Troubleshooting software
• Dealing with secured networks
• Windows registry
• Windows Server 2008 and Newer (moderate)
• Active Directory
• Security
• Windows registry
• Internet Information Services
• File sharing
• SQL Server 2008 and Newer (basic)
• Backing up and restoring databases
• Creating databases
• Management Studio
• Willingness to learn basic to intermediate SQL Statements
• Networking (moderate)
• Firewalls (Windows, general concepts)
• Subnets/VLANs (concepts)

Customer service:
• Support over the phone, over remote desktop control, and on-site
• Collaborate with engineering to improve product
• Handle issues with clients while maintaining a professional attitude
• Train a group of end-users effectively
• Document software workflow/processes effectively

Desired experience
• Dental Digital Radiography
• Phosphor plate systems (ScanX, DenOptix, Optime, etc.)
• Pan/Ceph systems (Planmeca, Carestream, Gendex, Soredex, Sirona, etc.)
• Intraoral Systems (Planmeca, Carestream, Gendex, Schick, Sirona, etc.)
• Intraoral Cameras
• Electronic Dental / Medical Records (e.g., PM systems, EHR, EDR, EMR)
• Basic programming experience — Visual Basic, VBScript, C/C++, HTML, ASP/ASP.NET
• Advanced SQL query experience

Links to courses (or equivalent experience):

Exam Code & Exam Names accreditation (or equivalent experience):
APL-101-BDBA-21-C – CompTIA A+ Core 1 (220-1001)
APL-102-BDBA-21-C – CompTIA A+ Core 2 (220-1002)
NET-007-BDBA-21-C – CompTIA Network+ (N10-007)

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