RN – Call Center – Primary Care

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Job summary:
Assesses and directs comprehensive nursing care using telephone triage protocols. Provides and assesses the effectiveness of patient-family education initiatives.

Responsibilities:
• Performs telephone triage with a diverse patient population
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions
• Provides comprehensive nursing assessment in an untraditional nursing environment
• Actively participates in team conferences and helps assess patient education needs
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
• Notifies designated leadership of operational concerns

Physical requirements:
• Work requires long periods of sitting and utilizing a telephone headset
• Walking, standing, lifting, reaching, stooping, bending, pushing and pulling
• Must be able to lift 25 pounds
• Must speak English and adapt to fit the patient audience while conveying information
• Intact sense of sight, hearing, smell, and touch
• Good finger dexterity
• Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
• Must be able to respond quickly to changes in patient or call center conditions

Education, experience and certifications:
• Graduate from an accredited School of Nursing required
• BSN preferred
• Current license to practice as a Registered Nurse in the state of North Carolina required
• Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
• Experience in telephone triage, pediatrics and ED triage is desired
• Basic Life Support for Healthcare Provider (BLS HCP) from AHA required

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