Executive Director of IT Support Services

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Overview:
The Executive Director understands each unit’s strategic objectives and unique business needs and develops a cohesive IT strategy. The Executive Director advocates for stakeholders, ensure IT services align with institutional priorities, and finds strategic opportunities that cross organizational boundaries.

Responsibilities:
Relationship management
• Build and maintain strong relationships with stakeholders and service providers
• Communicate effectively to ensure awareness of IT services, initiatives, projects, progress, risks, and results
Strategic leadership
• Understand and ensure each unit’s IT needs are addressed from conception through implementation
• Participate in strategic planning; shape technology strategies; support student success initiatives
• Align units’ needs with technical capabilities
Innovation, project and portfolio management
• Leverage knowledge and insight of business needs to identify opportunities and define new capabilities
• Define and prioritize project initiatives; promote project value to stakeholders and general community
Service management & operations
• Lead unit-specific teams
• Align capabilities and services across organizational boundaries
• Measure effectiveness of services, embrace continuous process improvement and service management practices related to change, incident and problem management

Minimum education and experience:
• Bachelor’s degree
• 5+ years of project management/business relationship management/business analysis experience
• 5+ years supervisory experience
• 5+ years working in a leadership capacity in higher education

Preferred education, knowledge and Experience:

• Bachelor’s in computer science, management information systems, or a related field
• Master’s degree

Skills:
• IT Architecture: Solid working knowledge of IT infrastructure, including but not limited to cloud environments, servers and storage, WiFi, security and networking, enterprise applications, web-based architectures, authentication, client-server, and technical integration requirements
• Communication: Demonstrated ability to listen, build rapport and credibility as a strategic partner with stakeholders. Demonstrated experience speaking and presenting to a wide range of audiences using a variety of channels
• Analytical: Demonstrated ability to analyze and solve technical, interpersonal, and organizational problems. Demonstrated ability to think creatively
• Decision Making: Demonstrated ability to make decisions independently using critical thinking and comparative analysis
• Project Management: Demonstrated knowledge of common project management practices

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