Retail Associate

OMJ Clothing is an award-winning, Charlotte-based clothing and lifestyle brand founded in 2013 and located in historic Southend at the Design Center of the Carolinas. OMJ specializes in creating in-store and online ready-to-wear collections, as well as custom suiting, shirting and sport coats. 

Overview:
OMJ is seeking a Full & Part-Time Retail Associate. You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day-to-day business. You work closely with the sales team and management on all retail store activities, social media, guest experience and business needs.

A day in the life:
• You are accountable for the experience of your team and your guests. You oversee technical education on the floor, ensure that every guest has an outstanding experience while speaking authentically about our product, community and culture
• You have superior time management skills and are able to strategically manage the day-to-day operations of the sales floor
• You can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
• You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required related to the shop; you educate on guest-facing initiatives on the retail floor
• You assist in preparing the store for the day including but not limited to; replenishing merchandise by color, size, and quantity requirements; folding, sizing, merchandising, changing mannequins as needed to maximize sell-through and steaming incoming product
• You answer store phones and respond to voicemails and store email accounts as needed
• You ensure items from fit rooms are cleaned, organized and returned to appropriate areas
• You prepare garments for alterations including pinning, completing necessary documentation and educating regarding timelines for completion as well as preparing garments for guest pickup and/or shipping
• You manage incoming and outgoing shipments
• You assist in closing the store for the day including sizing, cleaning, collecting and removing trash and recycling and other duties as needed
• You utilize our point of sale (POS) system, process payments, refunds/exchanges and issue gift cards
• You demonstrate exemplary community education in every guest interaction and you explain the “why” behind clothing, brand and events/experiences
• You receive and process stock and incoming shipments, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in stored areas
• Under the direction of management, you perform/complete other additional projects, duties, and assignments as required and/or by request
• Assist in managing communication with stylists and external parties to handle sample needs and ensure the product is delivered/returned accordingly for all brand right events and shoots
• Assist with creating and managing social media content inclusive of Instagram, Facebook, Pinterest, etc

Must-haves:
• You have a passion for customer service and delivering an exceptional experience for guests
• You integrate fun and joy as a way of being and working (aka you don’t take yourself too seriously)
• You communicate with honesty and kindness and create the space for others to do the same
• You foster connection by putting people first and building trusting relationships

Qualifications:
• All employees’ availability must reflect the needs of the business, which may change from time to time. Management determines the availability needs, and this schedule could include a combination of shift times, including mornings, evenings, and weekends
• OMJ reserves the right to make amendments to the schedule and/ or availability requirements from time to time and at its sole discretion
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from December until the end of the holiday season
• High school diploma or GED preferred; completion of post-secondary education will be considered an asset
• Applicants are a minimum of 18 years of age

The finer print:
• Who your leader is: Store Manager
• Where you spend your time: Retail floor
• Full and Part-time:
• Part Time: 20-25 hours (3 days per week)
• Full Time: 35-40 hours (5 days per week)
• Status: Non-Exempt

To apply:
Email Resume to info@omjclothing.com For more information about OMJ, go to http://www.omjclothing.com