Experience Facilitator II, Science and Nature FT

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Job summary:
This full-time role facilitates guest and customer experiences, including paid programs such as camps and classes, Tier I and II shows, other educational activities, and performs admissions-related operations.

Responsibilities:
Facilitate programs, presentations, demonstrations, and lead educational activities in a variety of settings
• Facilitate Tier I and II public shows, programs, and activities
• Handle a variety of animals, including types classified by Living Collections as Tier I, II, and III
• Engage museum visitors using informal educational approaches, including pre-designed and impromptu activities
• Teach camps for grades Pre-K to 8th
• Adapt content and complexity to ages and interests of children and their families
• Select and assemble materials to be used in daily demonstrations and programming
• Conduct inventory and purchase departmental supplies as requested
• Lead special event days
• Prototype experiences upon request
• Teach Early Childhood and/or Lab classes for visiting schools, as booked
• Display a high level of enthusiasm, energy, and positive behavior to museum guests
• Evaluate the success of experiences through feedback provided by guests
Work as a front-line customer service representative at the admissions desk
• Greet guests as they enter the museum
• Check-in guests and sell retail items through the point-of-sale systems at the front desk
• Accurately perform admissions transactions/reporting and follow cash handling procedures
• Conduct group orientations
• Inform guests of daily and special programming, learning opportunities, membership, and special events
• Provide input to management on feedback and information from customers
• Monitor inventory levels of consumables at the front desk and within the museum and notify management of needs when apparent
• Process membership sales
Monitor the museum exhibits, activities, and environment to ensure safety
• Perform exhibit checks and either correct problems or report them to management
• Enforce safety and other policies/procedures within the museum
• Assist in emergency response procedures
• Perform daily housekeeping routines for museum activities and exhibits
• Provide detailed cleaning, sanitization, and organization of exhibits and areas during downtime
• Maintain a clean and orderly work environment
Demonstrate behavior consistent with the organizational culture
• Uphold Discovery Place’s Core Service Values of Inclusion, Teamwork, Personal Excellence, and Uncommon Courtesy
• Continually maintain an outwardly positive demeanor toward coworkers and visitors
• Maintain a team-oriented approach and can-do attitude
• Assist other team members and departments in their responsibilities when help is needed
• Display flexibility in an ever-changing environment
• Assist in training and share business-related knowledge with fellow employees

Qualifications:
Bachelor’s degree from four-year college or university in science or education field, two years related museum or teaching experience/training preferred; or equivalent combination of education and experience. Fluency in Spanish is preferred.

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