Creative Play Professional

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Job summary:
Presents demonstrations, shows, programs, Museum activities, and performs admissions-related operations at the front desk.

Responsibilities:
Conduct programs, presentations, demonstrations, and lead play activities in a variety of settings

• Interpret programs for children in various themes
• Utilize Museum displays to augment standard teaching methods
• Select and assemble materials to be used in daily demonstrations and programming
• Adapt content and complexity to ages and interests of children
• Plan content for a variety of programming and methods of presentation, and prepare outlines of materials to be covered for submission to the Program Specialist
• Conduct public shows, programs, and demonstrations on a daily basis
• Facilitate school classes, workshops, and camps as needed
• Display a high level of enthusiasm, energy, and positive behavior to children and their caregivers
• Evaluate the success of experiences through feedback provided by guests
• Work as a front-line customer service representative at the admissions desk
Greet guests as they enter the Museum
• Check-in guests and sell retail items through the point-of-sale systems at the front desk
• Accurately perform admissions transactions/reporting and follow cash handling procedures
• Conduct group orientations
• Inform guests of daily and special programming, learning opportunities, Membership, and special events
• Provide input to management on feedback and information from customers
• Monitor inventory levels of consumables at the front desk and within the Museum and notify management of needs when apparent
• Process Membership sales
• Monitor the Museum exhibits, activities, and environment to ensure safety
Perform exhibit checks and either correct problems or report them to management
• Enforce safety and other policies/procedures within the Museum
• Assist in emergency response procedures
• Perform daily housekeeping routines for Museum activities and exhibits
• Provide detailed cleaning, sanitization, and organization of exhibits and areas during downtime
• Maintain a clean and orderly work environment
• Provide a high level of customer service
Approach and interact with guests in a respectful and professional manner
• Display care and concern when dealing with any guest issue
• Always communicate and maintain a positive attitude (verbally and nonverbally)
• Respond promptly to customer needs
• Demonstrate behavior consistent with the organizational culture
Continually maintain an outwardly positive demeanor toward coworkers and visitors
• Maintain a team-oriented approach and can-do attitude
• Assist other team members and departments in their responsibilities when help is needed
• Display flexibility in an ever-changing environment
• Assist in training and share business-related knowledge with fellow employees

Competency:
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; adapts the language to the audience (e.g. children, adults, etc.); listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Written Communication – Writes clearly and informatively; able to read and interpret written information.
• Reasoning – Solves practical problems and deals with a variety of variables in various situations.
• Interpretation Processes a variety of instructions furnished in written, oral, diagram, or schedule form.
• Cost Consciousness – Conserves organizational resources.
• Diversity – Shows respect and sensitivity for cultural differences.
• Ethics – Treats people with respect; upholds organizational values.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values.
• Adaptability – Manages competing demands; changes approach or method to best fit the situation; able to deal with change, delays, or unexpected events.
• Initiative – Volunteers readily; asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; meets challenges with resourcefulness.
• Planning/Organizing – Uses time efficiently.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality – Looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Problem Solving – Identifies and resolves problems in a timely manner.
• Computer Skills Must be able to effectively operate a computer, work with point-of-sale software and have a base knowledge of Microsoft Word and Microsoft Outlook.

Qualifications:
Bachelor’s degree from a four-year college or university in early childhood education or education-related field preferred, or two years to related children’s museum or teaching experience/training; or an equivalent combination of education and experience. Fluency in Spanish is preferred.

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