Experience Designer III

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Job summary:
This position is for a UX Researcher with a user-first mindset, who has the passion for stepping in users’ shoes and understanding their needs and bridging the gap between a user’s mental model and business goals. This individual thrives in a highly collaborative and cross-disciplinary team environment. Must have experience in enterprise-wide planning and executing of appropriate user research methodologies.

A UX Researcher needs to have a foundation in the overall user-centered design process along with excellent empathetic user research, data analysis and accessibility skills. A researcher is involved in all aspects of the experience design process from context-based research to presenting to internal clients, senior stakeholders and team members alike. Success depends on close collaboration and partnerships with end-users and subject matter experts, as well as product and technology counterparts.

Responsibilities:
• Plan, execute and analyze user research studies with the ability to flexibly scale them across desktop and mobile devices
• Collaborate with stakeholders to define & refine research objectives and ensure alignment with strategic, business and user goals
• Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities
• Collaborate with the design team to conduct design research to enhance UI Standards & the Design Pattern library
• Interpret qualitative and quantitative data from web analytics, user research data, trends and patterns to create actionable recommendations at project and portfolio level
• Elicit user needs and usability concerns through various research methods, such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting
• Evaluate and evolve user models (personas, scenarios, profiles)
• Develop information architecture and content strategy
• Perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability
• Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted
• Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight

Required skills:
• Bachelors / Master’s degree required or 8 – 10 years of equivalent job-related experience
• Extensive understanding of overall UX process and software development methodologies
• Experience/proficiency with tools like Userzoom, Excel, Mural, Axure, Sketch, Invision, and alike
• Experience/proficiency in experimental design, statistics and Section 508 / Accessibility training and certification will be considered a plus
• Experience in designing for mobile applications, responsive web and other digital interfaces
• Has organizational skills to manage multiple projects, shifting priorities, demands and timelines
• Deeply empathetic and passionate about understanding the target audience
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results
• Collaborates and builds trust with design, product, and tech partners
• Proactively seeks out partnerships
• Owns your schedule and delivers on time
• Embraces the opportunity to work in an office while collaborating with teammates and partners in other locations (not remote)
• Bachelors or Masters in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training/certification
• Financial or similar industry experience
• Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies

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