Manager, ENT Clinical Services

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• Develop and implement ENT clinical workflows that promote organizational standardization in collaboration with physicians and the Compliance Department
• Direct strategic growth initiatives to increase market share in collaboration with Executive Leadership
• Actively engage in physician and senior-level committee and department meetings, including leading and presenting special projects as assigned
• Direct patient and staff safety, including regular rounding to identify opportunities for enhancement of safety protocols and develop an action plan to address the same
• Partner with clinical and community leaders to oversee technical and clinical educational program students
• Maintain vendor relationships
• Oversee the administration of required employment testing and immunizations for all CEENTA employees as directed by the Compliance Department
• Oversee the management of equipment maintenance & repairs in collaboration with CEENTA leaders and staff using defined workflows
• Develop recruitment and engagement strategies to attract and retain high performing employees
• Direct Allergy Department operations to ensure effective, efficient delivery of high-quality patient care
• Oversee management of Allergy Department staff, including:
• Developing & disseminating schedules
• Analyze reports to ensure adherence to company policies and staffing optimization
• Performance management, to include coaching and corrective action as needed
• Identifying individual growth and development opportunities to positively impact employee engagement & performance
• Monitor applicable dashboards, reports, messages, & work queues in the EHR system to optimize clinic operations
• Oversee the management of clinical inventory for the Allergy Department, including
• Decrementing and receiving the inventory using the approved Purchasing workflow/process as provided by the Purchasing Department
• Maintaining direct knowledge of the clinical supplies and medications in the corresponding location(s)
• Partnering with providers and staff for successful and timely ordering
• Establishing the workflow, training staff, and holding staff accountable to ensure timely supply submission and receipt
• Collaborating with the Purchasing Department to streamline ordering processes to include setting Par levels, identifying where supplies are stored, and where and how they are delivered
• Stocking central supply and assigning the appropriate clinical staff to ensure rooms are appropriately stocked to the room specific PAR daily
• Working with providers and the Purchasing Department on special projects as identified by Senior Leadership (such as establishing standards for supply ordering by specialty)
• Oversee clinical (medical & pharmacological) supply ordering through the CEENTA delineated Purchasing System as defined by the Purchasing Department and ultimately the Finance Department
• Reviewing monthly financial statements
• Establishing methods to meet or exceed budgeted visit volume, staff allocation, &/or revenue
• Managing the maximization of patient payment collection
• Upholding financial policies and procedures through staff accountability and patient education
• Facilitating the annual strategic budgetary process, forecasting the need for capital equipment, staff, etc
• Identifying innovative revenue-generating or cost-saving measures
Patient experience:
• Maintain patient relations by promptly and appropriately responding to questions or concerns
• Document patient concerns into the electronic monitoring system
• Promote technological offerings that enhance the patient experience, such as CEENTA’s patient portal and online scheduling
• Collaborate with providers and staff to enhance the patient experience, including training and coaching on patient experience objectives
Training and communication:
• Develop, implement, and maintain clinical competencies for ENT and Allergy clinical staff in collaboration with physicians and the Compliance Department
• Oversee the evaluation of clinical competencies for all ENT and Allergy clinical staff
• Coordinate outside physician and staff training opportunities
• Ensure all staff are trained and up to date on company and departmental Policies and Procedures, including delegation of staff training to applicable Supervisors when appropriate
• Maintain current knowledge of governmental quality and regulatory mandates and educate providers and staff on same
• Ensure staff certifications are maintained & annual required training is completed
• Train staff on new & existing workflows, including reinforcing EHR system procedures
• Develop and implement operational onboarding & training plans for new employees in collaboration with the HR Department
• Engage in regular communication with Supervisor(s), including one on ones and overseeing monthly staff meetings
• Maintain provider relationships through open communication regarding clinic considerations and departmental updates

• Must have strong business acumen and proven competency in strategic management of a medical practice or department
• Must be able to manage and foster a team environment
• Must have a willingness to accept and lead change, new processes and methods for continuous improvement
• Proficient in Microsoft Office applications (Outlook, Word, Excel)
• Proficient in Electronic Medical Record systems
• Ability to communicate effectively & professionally (written and verbal)

Core competencies:
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty
• Developing Others – Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
• Facilitating Change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
• Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict

Education and experience:
• High school diploma or equivalent required
• Associate’s or bachelor’s degree preferred
• Two to three years supervisory experience in a medical office setting preferred
• Four years’ nursing or clinical allergy experience required

Certificates and licenses:
• Current Registered Nurse or Licensed Practical Nurse preferred
• Will consider Certified Medical Assistant with proven competency in allergy services
• Current BLS certification from the American Heart Association or American Red Cross required

Physical and mental requirements:
• Occasionally assists with moving or positioning wheel-chair-bound patients, clinical equipment, and office supplies
• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff
• Occasionally required to climb stairs, squat, kneel, or carry
• May support procedures or services requiring fine manipulation
• Ability to problem solve
• Ability to work under pressure
• Ability to make quick decisions
• Ability to supervise others
• Ability to thrive in a fast-paced environment
• Ability to use discretion and sensitivity
• Ability to interpret data
• Ability to self-direct and work independently