Parking Coordinator

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Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Job summary:

The Parking Coordinator is a part-time position within the Department of Public Safety & Campus Police and is responsible for administering and directing university-wide parking to ensure safe, efficient, and economical operation. This position requires the ability to work weekends during each student move-in period (twice a year) to accomplish position goals. This position reports to the Chief of Campus Police. This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single workweek.

• Administer all policies and services of the campus parking program including parking space allocation, parking enforcement, contract services, department vehicle registration and permit distribution and special events
• Manage and oversee the parking registration software and the appeal process
• Assist the Office Manager and Chief of Police with budgetary issues such as controlling costs
• Work closely with Chief of Police on parking enforcement
• Monitor operations to ensure that all community members comply with administrative policies and procedures, safety rules set by the University
• Oversee coordination of parking for construction and other causes for the displacement of parking. Develop rates and policies for the cost recovery of event services
• Collaborate with University partners to develop a University parking master plan
• Support campus planning initiatives by performing demand analysis and projections
• Other duties and special projects may be assigned to meet department and university needs

Experience and skills:
• 1-2 years’ parking management operations experience
• Strong knowledge of parking systems, safety, and management
• Proven attention to detail, accuracy, and timeliness
• Ability to thrive in a fast-paced environment and to effectively prioritize assignments to meet given deadlines
• A burning desire to improve procedures and processes
• Excellent interpersonal and customer service skills and experience productively interacting with multiple constituencies (vendors, students, faculty, staff)
• Strong written and verbal communication skills and a gift for identifying information that should be escalated immediately
• Ability to remain calm and resourceful in stressful situations
• Strong listening, negotiation, conflict resolution and persuasion skills
• Solid knowledge of the Microsoft Office suite of software programs, as well as the ability to quickly learn and apply new software
• Exceptional follow-up and follow-through skills as well as the ability to plan, organize and control large and small projects through to completion
• Demonstrated analytical, problem identification and resolution skills
• Proven ability to maintain the utmost confidentiality at all times
• Proven ability to work effectively in a culturally diverse educational community
• Willingness and ability to work bi-annual weekends to accomplish position goals
• Bachelor’s degree preferred or equivalent combination of experience

Physical requirements:
• Visual Abilities: Read reports, create presentations, and use a computer system – 75‐100% of the time
• Hearing: Hear well enough to communicate with co‐workers, vendors, and students – 75‐100% of the time
• Dexterity, Grasping, Feeling: Write, type, and use the telephone, copier, and computer systems – 75‐100% of the time
• Mobility: Kneel for physical inspection of storage areas; Open files and operate office machines; move between departments and attend meetings across campus – 75‐100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75‐100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up-to 20 pounds of force frequently, and/or up-to 10 pounds of force constantly to move objects – 50‐75% of the time
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75‐100% of the time

Work enviornment:
• Work in an office environment, involving contact with faculty, staff, students, service providers and vendors
• Work has deadlines, multiple interruptions, high volume and may be stressful at times
• Positions is required to work two weekends/year (student move-in) to accomplish position goals

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