Operations Coordinator

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Digi-Bridge works to bridge the digital divide in Charlotte by providing hands-on STEAM coursework for K-8th grade scholars, hardware-agnostic tech consultancy to local schools, and advocating for digital equity through community action. Since 2015, Digi-Bridge has been providing K-8 scholars throughout Mecklenburg County with STEAM learning experiences serving more than 15,000 students and twenty partner schools.

Job summary:
Digi-Bridge’s Business and Program Operations Coordinator will work with Digi-Bridge leadership to improve operational management systems, processes and best practices that guarantee workplace and organizational well-being. Additionally, this position will support program coordination and execution. This position will require in-person work at our headquarters and Innovation Alley programming space at Hygge Coworking (1026 Jay Street, 28208) and with our partner schools/programs spread out across Charlotte Mecklenburg. Some functions can be performed remotely. This position reports to the CEO. The start date for this position is between August 1 and September 1, 2021.

Responsibilities:
Business operations (25% of role)
• Donor Management
• Improving and maintaining the current donor database
• Assisting with fundraising campaign communications/logistics
• Running reports for analysis
• Accounting
• Responsible for all invoicing (accounts receivable and payable)
• Working with outsourced accounting firm on receipt and expense tracking
• Filing reports with the outsourced accounting firm
• Working with the Board of Director Finance Committee on monthly financial reports
• Office Management
• Support the improvement of existing systems and the development of new systems to ensure organizational efficiency
• Schedule and coordinate weekly team meetings
• Support CEO with tasks, scheduling, meeting preparation
Volunteer operations (25% of role)
• Work with Program Manager to determine volunteer needs for supplies organization, kit development
• Create volunteer onboarding process and tracking tool
• Assist with day of volunteer events logistics
• Steward volunteer groups and serve as a point of contact for all volunteering related events
Program operations (50% of role)
• Materials Management
• Manage Digi-Bridge inventory ranging from robotics kits, computers, Digi-Bin curriculum bins, and more
• Utilize SnipIt Inventory management system to keep track of inventory
• Create a supply schedule in coordination with the Program Manager to ensure supplies are accounted for prior to program usage
• Purchase supplies necessary for various programs and coordinate deliveries, storage of assets
• Plan, execute and manage supply pick-ups and drop-off
• Program Coordination
• Assist Program Manager with operational tasks of programming such as attendance records and other program-wide needs
• Maintain and update program evaluation data tracking tools
• Assist with Digi-Bridge student programming both in schools and in the community
• Innovation Alley Oversight
• Manage all inventory in Innovation Alley programming space
• Assist with set up of programs, meetings, etc. that occur in the space

Experience and skills:
• 2 years experience in operations, project management, or related field
• Experience with curriculum development or education, youth programs preferred
• Experience with business software including Quickbooks, donor management CRM, Google for Business suite would make for a standout candidate
• Ability to work independently as well as in a team environment
• Superior problem-solving and analytical skills
• Effective time manager
• Excellent organizational skills
• Strong computer skills
• Ability to communicate with all Digi-Bridge shareholders

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The ideal candidate is comfortable with:
• Setting an audacious vision for the future and working towards the fulfillment
• Creating systems for improved organizational efficiency
• Training leadership on how to use new or improved systems
• Collecting qualitative and quantitative program data
• Self-directing and prioritizing with limited direction
• Working in a start-up culture where priorities may shift quickly based on current needs
• Interacting with public, private and nonprofit partners to advance our mission
• Working some nontraditional hours as the job requires *weekend and weeknight

Physical demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The employee must be able to regularly lift and/or move up to 50 pounds.
• Employee must be able to stand for extended periods
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear

Compensation and benefits:
• This is a full-time exempt position.
• Salary range is $36,000-$38,000.
• Digi-Bridge offers a supplementary stipend for expenses such as cell phone and benefits
• In addition to paid vacation, holidays, and sick leave
• Digi-Bridge will provide equal employment opportunity without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran