Lead Designer for Digital + Physical

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At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes strategic, interaction, service, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem-solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

Customer expectations are rapidly shifting from siloed interaction to integrated, on-demand services. Our customer needs are shifting too, from simple transactions to consultative relationships. These factors are driving the need for a rapid, informed transformation of the Financial Center experience and relationship with the bank. The Digital + Physical team was formed to address this challenge with a human-centered mindset. Our mission is to empower customers and associates through an evolution of the tools, technology, services and physical space. Our DNA within the Digital + Physical team is multi-disciplinary, collaborative and designed to accelerate concepts and ideas from insight to specification. Ultimately, we are a catalyst for a customer experience that bridges consumer, associate and physical space.

Job overview:
Lead strategic project initiatives to evolve and transform the tools and services within the financial center ecosystem with a primary focus on ATM. Our mission is to better serve the customer and associate needs through the evolution of a connected, accessible, and empowering set of digitals tools. You will use your broad design thinking skills to ensure a targeted and rigorous approach is applied to your project challenge and team members. You will lead XD designers and project collaborators in methods, tools, approaches and output that drives alignment on decisions and the definition of solutions. You will work closely with XD leadership, product and technology partners to advance efficiencies and breakthroughs setting the experience bar within our industry and beyond in reaching accessibility and performance.

Required skills:
• 7 + years of well-rounded design experience across both customer and employee tools and systems
• An outstanding portfolio that exemplifies excellence across multiple digital interfaces (web, mobile, kiosk, expert system tools)
• Strong advocacy for the user in the context and balance of business and technology value
• Strong leadership experience with a track record of both teaching and coaching
• High level of craft in digital assets for development and delivery and progression of visual design language and system
• Mastery of Sketch, InVision, Adobe Creative Suite, for design specification as well as a dynamic range of prototyping and simulation tool expertise
• Experience creating and facilitating design-led workshops to engage and build alignment across different teams and functions
• Knowledge, advocacy and commitment to designing for accessibility


And you are a person who:
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results
• Collaborates and builds trust with design, product, and tech partners
• Builds strong relationships with cross-functional teams, at every level
• Fosters an environment of open thinking and growth
• Owns your schedule and delivers
• Embraces the opportunity to build a local design studio culture
• Is available to travel occasionally

Desired skills:
• Bachelor’s Master’s degree in design or related discipline
• Have touch-screen, kiosk or other multi-modal UI experience outside web and mobile
• Behavioral Science related “human-centered” background
• Familiarity designing for omnichannel and or IoT enabled environments
• Financial or similar industry experience

We’re a culture that:
• Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals
• Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world
• Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience
• Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs
• Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital