Client Success Representative

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Job summary:
The Client Success Representative is responsible for managing, retaining and growing a portfolio of assigned Meltwater clients. The Client Success Representative demonstrates a thorough understanding of Meltwater’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process. Start Date: Early September.

Responsibilities: 
• Actively foster and manage the success of a portfolio of assigned Meltwater clients
• Establish a trusted relationship with each client and drive continuous value of our products
• Drive engagement & adoption and foster enthusiastic, passionate clients
• Be responsible for customer satisfaction, retention, and expansion of existing accounts
• Collaborate with the sales teams to onboard and train new clients
• Build and conduct executive business reviews, listening to customer feedback and discovering areas of improvement
• Collaborate with the Growth Executive team to identify upselling and cross-selling opportunities
• Negotiate and close renewal business with c-level executives and decision-makers enabling you to meet or exceed your quota
• Own churn, retention and growth targets monthly for your specific client accounts

Experience:
• 1-2 years of B2B sales experience, and a passion for delivering great service to your clients
• Demonstrable experience over-performing in a fast-paced, high-velocity sales environment
• Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
• Enthusiasm for a fast-paced, dynamic work environment
• High attention to detail and a consultative, highly tailored client experience
• Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
• Proven leadership experience
• Bachelor’s degree with evidence of high achievement in academics and extracurriculars

Benefits:
• Competitive compensation
• Comprehensive-time off & generous leave policies
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plans
• Collaborative, transparent and fun-loving office culture
• Accelerated professional development and growth programs

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