Assistant Retail Manager

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Overview:
SwimMAC Carolina is a 501(c)(3) nonprofit that offers swimming programs for people of all ages and experience levels. Established as the Mecklenburg Aquatic Club in 1977, SwimMAC has achieved Level 4 status in the USA Swimming Club Recognition program, #1 in the country in USA Swimming Scholastic All-Americans, ranked #2 in this past short course season USA Swimming Virtual Club championships, and is currently a Gold Medal Swim Club. Our mission is to empower young people to excel in life by developing the qualities of empathy, leadership and commitment. SwimMAC is home to 700+ competitive age group swimmers, that practice out of multiple locations in and around the greater Charlotte metropolitan area.

Job summary:
The Retail Assistant Manager will assist with aspects of effectively running our retail store including attending and providing sales/service at related swim meet events and teams affiliated with this location. This is a full-time position, 5 varying days per week. Some weekends will be required.

Essential functions:
• Customer service is the #1 priority
• Assist in merchandising, inventory restock & general organization
• Establishes develops and maintains business relationships with currently assigned teams and prospective customers; Generates profitable new business
• Makes telephone calls, sends email communications and schedules in-person meetings with existing and prospective customers
• Provides teams and prospects with proposed pricing for suits, equipment, and other apparel
• Works with assigned teams to confirm suit choices, cap options, and other equipment and apparel needed
• Works with assigned teams to schedule fitting dates and times
• Places orders for all team items purchased (caps and spirit wear) and invoices teams for items paid for by the team; Submit any special orders by following special order process
• Help with communication and completion of orders for each team
• Maintains team files with pertinent information and documents suit choices, fitting dates, and team incentives
• Stays current with product offerings and pricing from all key vendors and manufacturers
• Works with embroidery and screen-printing vendors to coordinate and design logos and screen printing for suits and other apparel items
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Communicates with store staff and director on a regular basis
• Participates in meetings for team sales/store
• Update customer files and communication
• Attend off-site swim meets and provides retail sales/service support
• Reconcile and analyze sales after swim events
• Process incoming inventory and outgoing orders/shipments (when needed)
• Load company vehicles with merchandise for out-of-office swim events
• Deliver merchandise to events as needed
• Open and close store as needed

Skills:
• Customer service / retail experience
• Friendly, outgoing, and sociable personality
• Knowledge of the swim industry is a plus, but not required
• Basic computer skills – including Microsoft Office (usage of a retail POS system a plus but not required)
• Ability to work independently, and make decisions as needed
• Reliable transportation to and from work, including being able to drive to swim events in the area
• Highly skilled in regard to organization, prioritizing & time management

Education and experience:

• High school diploma or equivalent
• Basic computer experience (we will train on the usage of our POS system and related software for managing retail operations)

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Physical requirements:
Regularly required to stand for long periods of time, kneel, climb, twist, move about the warehouse, and push, pull, and lift in excess of 30 pounds

Hours:
• This is a full-time, hourly position where a flexible schedule is essential, including weekdays (9 – 5) and weekends. Occasional weekday evenings are required
• We offer competitive benefits, including a 401K program, for full-time employees