Post Closing Manager
Wyndham Capital Mortgage (WCM), founded in 2001, is a Fintech Mortgage Lender headquartered in Charlotte, North Carolina. Our cultural belief is to empower our team members to enrich their lives and careers while working with modern technology, robotics, and automation to eliminate repetitive work and leverage our employee’s human potential and highest-value work. At Wyndham Capital, we intend to facilitate a greater sense of purpose in our jobs and lives. Your involvement will translate directly to continuous improvement in our systems, processes, and customer experience. We believe your experience at WCM will catapult your career growth and nurture your life’s journey.
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Overview:
Wyndham Capital Mortgage is looking for a Post Closing Manager to assist in quality assurance checks of our closed loan documents, as well as timely deliver documents.
Responsibilities:
• Manage daily production of processes and personnel, such as Collateral, Trailing documents, Insuring and MERs
• Identify, research, and solve issues within the production environment, as well as serve as escalation point for these issues
• Work closely with other Operational departments and managers to ensure production goals are met, and accurate feedback is provided to update procedures.
• Train, develop, and mentor new and existing employees in the department
• Monitor the team’s processes and identify any gaps that may occur, and determine courses of action to adjust and correct
• Update personnel on changes in policy and procedures
• Compile reports for Senior Management staff for review, and implement any necessary changes
• Monitor timely receipt of loan closing packages, final trailing documents, Insuring loans, and other tasks
• Provide stellar service for all customers – internal and external
• Maintain expected level of production
• Any and All other tasks as assigned
Qualifications:
• Strong background in Collateral, Document management and process improvement with a minimum of 2 years of experience
• Must have leadership experience in the mortgage industry
• Must have Document management experience
• Must have a working knowledge of warehouse lines and investor sales
• Conventional, FHA, and VA experience is a plus
• Great attention to detail
• Excellent written and oral communication skills mandatory
• Knowledge of Encompass software a plus
• Previous paperless experience a big plus
• Must be able to stand for long periods of time and lift up to 25lbs
About you:
• Strives to provide +1 Service to ensure success, to both internal teams and external clients
• Has the upmost integrity, period
• Is naturally curious – you enjoy seeking out and applying new things in your job
• Knows how to make smart, informed decisions
• Has passion for your job and positive energy that is infectious
• Cares about your work and performance, and you want to provide impact across the organization
• At times, can be innovative and not afraid to bring big thinking and ideas to the table
• Is able to deliver influential communication to others
• You take your work seriously, but not yourself. You like to have fun at work
Benefits:
• Group health coverage (medical, dental, & vision)
• Paid Time Off
• Employee Assistance Programs
• Pre-tax health spending account (HSA)
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• 8 hours of Volunteer Time Off
• Employee discounts (fitness, phone)
• Wellness events
