Digital Product Manager – Client Experience

Overview:
Barings’ is seeking a product manager to join its Digital Product Innovation team focused on our Client Experience functional area. The mission of this team is to build and enhance business capabilities through digital means by partnering with business units and technology teams to develop successful product strategies. The primary product emphasis rests on the portfolio of applications and services leveraged internally to conduct ongoing investment activities and business operations within a particular domain. This position will report to the Head of Digital Product Innovation.

Responsibilities:
• Guide the development of an overall product vision within domain
• Runs point on turning customer data into valuable insights working closely with enterprise data teams
• Facilitate the prioritization and execution of a product roadmap(s)
• Identify and articulate desired business capabilities and validate business value assessments
• Evaluate the effectiveness of existing software in delivering capabilities, identifying gaps/ opportunities, and synthesizing/socializing ideas
• Set transparent objectives based on target business outcomes, communicate progress to project stakeholders
• Assist in establishing governance structure for product development across the enterprise
• Identify opportunities to reduce friction and complexity in the digital experience
• Independently manage planning and adoption processes
• Promote user-centered design principles
• Define measurement objectives around adoption, feature use, effectiveness, and satisfaction
• Provide ongoing analytics gathering and reporting
• Perform market research and competitive intelligence
• Develop relationships with and be advocates for business and tech partners

Qualifications:
Required
• BA/BS in addition to 5+ years digital product management experience (or equivalent)
• Ability to engage and influence others, advance ideas, and assess business value objectively
• Proven capability of translating business and technical concepts across functional areas to a wide variety of audiences
• Strong organization, analytic and planning skills
• Ability to synthesize large amounts of information to inform decisions in order to drive work forward
• Creative, big-picture thinker with ability to deep dive as required
• Ability to manage large-scale implementations with cross-functional teams
• Demonstrated ability to connect and empathize with users
• Working knowledge of modern application and web frameworks as well as development lifecycle
• Excellent verbal and written communication skills
Preferred
• Work experience within the investment/asset management industry
• Experience with persona and journey mapping
• Agile development environment with a working knowledge of lean and agile values, principles and practices
• UX/UI design experience, including wireframe design and clickable prototypes
• Proficiency with agile project management tools (JIRA, Azure Boards, etc.)
• Proficiency with CRM tools (Salesforce) and content management systems
• Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender • Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

Benefits:
Core benefits and wellness

• Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
• Fitness Center Reimbursement Program (Including Online Memberships)
• Employee Assistance Program (EAP)
• Fertility Benefits
Financial well-being
• 401(k) Plan w/Company Match
• Pension Plan
• Health Savings Account (HSA) with Company Contributions
• Flexible Spending Accounts (FSA) – Health Care & Dependent Care
• Retirement Health Reimbursement Account
Life insurance
• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance
Time off, disability, leave of absence
• Paid Vacation, Sick Days and Annual Holidays
• Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
• Short and Long Term Disability Plans
• Paid Volunteer Time
Other benefits
• Education Assistance Program
• Charitable Matching Gifts Program
• Commuter Reimbursement Program
• Adoption and Surrogacy Reimbursement Program