Tutor Manager

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Since its inception in 2010, Helps Education Fund has maintained its mission of advancing educational equity by partnering with educators and community organizations that serve a high percentage of historically underserved students, schools, and families. Through collaborative partnerships locally, nationally, and internationally, we provide low- or no-cost programs and services that meaningfully improve student learning. These programs and services are collaboratively developed and rigorously evaluated, creating a true bridge that connects educational research and practice.

Although Helps Education Fund began in 2010 with only a small group of volunteers, we have grown to a diverse team of 20+ staff — each of whom is passionate about improving educational equity through community engagement and authentic partnerships. We’re now looking for the right person to join our team to strategically advance the impact and reach of our Helping Early Literacy with Practice Strategies (HELPS) Program in Charlotte, NC.

The HELPS Program is one of several programs offered by Helps Education Fund and is currently our most widely used program. Designed to assist educators with improving students’ reading fluency and confidence as readers, HELPS has more than 10 years of research documenting its ability to improve students’ foundational literacy skills. HELPS has been used in dozens of countries around the world, and through school-community partnerships, HELPS has been positively impacting elementary-aged students within Charlotte Mecklenburg Schools (CMS) since 2018. Over the past three years we have continued to grow our HELPS tutoring program and increase our impact within CMS, particularly within schools serving a high percentage of students with economic disadvantages. Our next Tutor Manager will work with our growing team so we can support even more CMS students with their reading development. All work with tutors and students will be done virtually until the end of this school year. After the school year, pending CMS safety guidelines around COVID, there could be at least some in-person activity for some of our staff.

The HELPS Tutor Manager will be a part of a team that works both cooperatively and independently to increase the impact of HELPS programming in the Charlotte area. This position will be responsible for recruiting, coordinating, and overseeing a network of Federal Work-Study (FWS) and community volunteer tutors. The position is responsible for stewarding volunteer recruitment, as well as overseeing volunteer retention, training, scheduling, data collection, and task management. The ideal candidate will have experience successfully recruiting and retaining volunteers, as well as experience with coordinating programs that utilize volunteers. The HELPS Tutor Manager will work closely with the Project Director and Tutor Director of our HELPS Programming in Charlotte.


• Manage portfolio of 300-350 tutors including volunteer tutors, paid tutors, and Federal Work Study tutors per year and ensure a strong retention rate of all tutors.
• Coordinate processes and maintain relationships with large volunteer tutor sources – corporations, churches, community organizations, and local colleges and universities.
• Co-develop and implement a tutor retention plan, celebrations, appreciations, and/or events.
• Manage scheduling and logistics of HELPS training sessions for tutors.
• Build strong systems and structures to support high-quality tutor involvement, including but not limited to online registration, tutor database and tracking, background check clearance, training attendance, and school orientation.
• Process and oversee the security of tutor applications; assign schools for all tutor applicants
• Maintain up-to-date tutor records, compile statistical data and create impact reports.
• Develop and maintain systems for reminders and communication for all tutors (e.g., holidays, special events, etc.).
• Gain knowledge and understanding of the HELPS literacy program and learn how to implement the program.
• Become proficient in the HELPS One-on-One intervention with a goal of leading community and corporate trainings.

• Minimum 3-5 years of work experience in volunteerism or nonprofit administration.
• Ability to empower and motivate others.
• Strong people skills and relationship building.
• Demonstrated commitment to educational equity.
• Exceptional organizational abilities and attention to detail.
• Experience supervising or managing volunteers, staff, or a team.
• Compelling, authentic, and clear verbal and written communications skills.
• Ability to work independently, handling multiple tasks and completing them in a thorough, accurate and timely manner.
• Experience working with children and/or educators in school-based settings.
• Bachelor’s degree or equivalent education or experience. Three or more years of knowledge and experience in volunteer or staff management. Strong written and verbal communication skills. Technologically proficient in office technology systems including PowerPoint, Excel, MS Word, email, Google Drive, virtual meeting platforms (such as Zoom or Google Meet), and social media.

Our goal is to be a diverse workforce that is representative of the communities we serve. Helps Education Fund provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.