IT Specialist

Overview:
Habitat Charlotte Region (HCR) is seeking an Information Technology Specialist. This role serves as the primary support person for all Information Technology (IT) systems to include but not limited to servers, computers, copiers/printers, office phones, projectors, mobile phones/tablets, software, databases, and network components. Serve as network administrator, ensuring reliable and dependent network connectivity for the entire organization including remote locations. Provide day-to-day IT support for all users within the organization as well as maintenance and accountability of all IT equipment. Provide day to day oversight of IT vendors (e.g., IT Help Desk, Telecommunications, Copier/Printer, etc.).

Responsibilities:
• Manage and maintain information technology infrastructure to enable HCR’s mission and operation
• Ensure consistent and reliable network access across our ~11 metro Charlotte locations
• Oversee domain server maintenance (e.g., create new employees in Active Directory, share network files, manage groups and policies in Windows server, maintain virtual server instances, antivirus updates, windows updates)
• Create and oversee all IT security policies and educate Habitat staff on IT security-related issues
• Ensure the security of data from internal and external attacks or other forms of inappropriate access
• Implement and oversee data backup and recovery policies and procedures
• Provide secure access to IT resources for remote users
• Oversee updates and maintenance of software systems
• Handle new hardware setup and connections to network
• Manage local phone system including setup of new users, system troubleshooting, etc.
• Maintain data cabling, ports, switches and other IT infrastructure
• Point of Sale hardware/software troubleshooting and maintenance
• Maintain lifecycle replacement of IT resources
• Manage IT vendor relationships to optimize performance, cost, and risk, to include but not limited to:
• WorkSmart – IT help-desk function, supporting approximately 170 employees with IT-related issues
• Microsoft – Oversee email and web account contracts
• Spectrum – Internet service
• Telware – OneCloud phone infrastructure, cabling, audiovisual
• Business mobile phone/tablet maintenance on IOS platform, deployments and contract oversight
• Copier/printer support
• Influence and implement new technology solutions
• Provide advisory and subject matter input
• Work with vendors and project manage certain aspects of new technology solutions
• Provide users with appropriate training, support and advice on IT systems and software
• Manage crisis situations which may involve complex technical hardware or software problems with ability to contract with outside vendors when needed
• Take responsibility for professional development necessary to stay up-to-date on relevant technology advancements

Qualifications:
• Strong Customer Service and Communication Skills required
• Training and Experience with Microsoft products required
• 4+ years of professional IT support experience required
• Network+, Security+, A+ Certifications preferred
• Experience with VMware preferred
• Excellent organizational skill and ability to manage multiple priorities with a high level of attention to detail
• Must possess motivation, initiative, self-direction, and personal integrity
• Demonstrated ability to follow through with tasks and responsibilities
• Consistent and reliable attendance
• Adhere to schedules and deadlines
• Represent Habitat in a positive manner to other staff, Homeowners, Community Partners, Volunteers, Habitat Partner Families, and others you come in contact with, ensuring teamwork, engagement and motivation of others
• Willingly adhere to Habitat’s Code of Conduct Policy and any other policies set forth by the organization
• Valid driver’s license with personal vehicle that will be used for periodic business purposes and/or the ability to be insured by Habitat’s insurance provider as needed

Physical Requirements:
• Ability work in office environment as needed which requires ability to speak, hear, with the visual and manual dexterity to manage papers, reports, and typing.
• Must embody the capacity to maintain the following for several hours at a time: use of personal computer or similar technology, phone, sitting as required
• Ability to communicate in person, over the phone and/or via computer
• Lift, move and set up computers and accessories which includes but is not limited to lifting up to 20lbs unassisted, stooping, kneeling, bending with the visual and manual dexterity to manage cords, connections and other equipment
• Drive between locations in Charlotte metro area

Benefits:
Habitat Charlotte Region offers a great affordable benefits package; Health, Vision, Short & Long-Term Disability, Dental, Life and a Retirement Plan as well as a competitive wage, PTO and holiday pay.

Internal Interactions:
All Habitat staff

External Interactions:
• Multiple IT vendors
• Networking with IT professionals in other organizations

Level of authority:
Requires minimal supervision

Estimated Time Commitment:
At least 40 hours / week

Habitat for Humanity of the Charlotte Region is a drug-free workplace. A pre-employment drug screen and clean background check is required.