Delivery Manager (Project Manager)

Union is a creative & performance marketing agency that creates omni-channel campaigns, unleashing creativity on a data-driven world, helping brands produce memorable, measurable and repeatable results.

Overview:
We’re looking for an experienced Delivery Manager that can bring strong project management skills and a thorough attention to detail across multiple clients and projects. This person will be accountable for keeping projects on track and on budget with the appropriate foresight to proactively manage risks and escalate them when necessary. As a member of a larger team, this individual will need strong communications skills to ensure their team is equipped with everything they need to deliver work on time while maintaining internal productivity goals. This person will support the Delivery Supervisor and Account Director in properly scoping out new business opportunities and ongoing resourcing needs, as well as proactively listening for opportunities to grow existing accounts.

With both internal and client-facing responsibilities, a strong marketing or agency background is essential as this role requires a working knowledge of digital marketing practices, tactics, technologies and strategy. Working across multiple departments, this person is expected to proactively engage in the sharing of knowledge with the larger agency, and know when to pull in various department expertise to support project decision-making. Candidates should have 3+ years of industry experience and be authorized to work in the U.S. at this time.

Responsibilities:
Strategy

• Work with clients and Account Director to establish specific goals and KPIs that indicate success and ensure tactics help achieve those goals
• Make tactical strategic recommendations on how to help clients achieve their goals through Union’s service line capabilities
• Provide strategic recommendations for optimizing and improving tactics specific to Union’s service lines on an ongoing basis
• Leverage expertise from your Leads and Service Line Directors to help influence strategic direction and decisions
Team management
• Responsible for keeping a pulse on your team’s workload and elevating accordingly when team members are under / over resourced
• Ensure team members are aware of relevant tasks, deadlines and requirements
• Support team members in motivating them to deliver their best work
• Inform team of pertinent updates, both internal and client-related, relevant to the projects they’re working on
• Confirm team members are hitting individual billable goals and team as a whole is hitting target billable rates.
• Communicate to your Service Line Director if you feel your team is not on track to hit their goals
Project management
• Responsible for ensuring projects and tasks are completed on time and on budget
• Continuously audit service line project management processes and suggest improvements
• Utilize service line process documents, tools and trackers to support you in successfully managing projects
• Regularly communicate with Account Director to ensure projects are laddering up to the client’s overarching goals and business objectives
• Proactively communicate when you foresee any potential project risks or concerns and work together to come up with a solution
• Translate tactical strategy into a task-based project plan focused on reaching client goals
• Lead and manage meeting notes, to be distributed internally and available for Account Director to share with the client.
• Ensure proper project documentation is being completed at every phase and evolve as needed
• Understand the health and status of your projects at all times
• Manage client expectations and ensure understanding of project status and project timeline at all times
• Manage day-to-day relationships for field clients, serving as the primary point of contact

Qualifications:
Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion, and Hard Work. Therefore, regardless of the position, we are looking for people to join the team that have:
• Ability to think creatively
• Ability to bring innovative solutions to the table
• Ability & desire to work collaboratively within a team environment
• Genuinely nice and kind personality
• Passion for not just fulfilling an assignment, but in adding value, pushing the boundaries and creating amazing work
• Hard-working & self-motivated mindset
• Ability to juggle multiple projects
• Ability to quickly resolve issues as they arise
• Up-to-date knowledge of current trends
• Meticulous attention to details and overall product quality

Benefits:
• Vacation Paid Time Off
• Summer Fridays
• Health Insurance
• Profit Sharing Program
• Latest MacBook Pro
• Matching 401K
• Professional Development