Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.
The Allergy Technician directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery by providing high quality, safe, effective, and compassionate allergy testing and treatment services to patients.
The Allergy Technician provides clinical support to Providers through the delivery of high quality, safe, effective, and compassionate allergy testing and treatment services to CEENTA’s patients.
• Greet and room patients
• Prepare and administer initial and second-day allergy tests
• Prepare and administer intramuscular and subcutaneous allergy injections
• Monitor patient reactions to current antigen dose(s) and adjust dosing as appropriate
• Document allergy encounters in the EHR system
• Enter charges for allergy testing, injections, and vials in the EHR system
• Schedule patient allergy appointments in the EHR system
• Place orders for patient vials in the EHR system in a timely manner
• Perform blood draws for labs and radioallergosorbent (RAST) testing
• Demonstrate a thorough understanding of and ability to identify anaphylactic symptoms
• Execute appropriate, timely emergency care and treatment for adverse and/or anaphylactic reactions
• Communicate financial information about their allergy care from financial agreements to patients
• Explain testing procedures and treatment protocols, train patients on the administration of in-home injections, and provide approved educational information to patients and their families
• Triage and respond to patient questions and requests via phone or the EHR messaging system
• Maintain logs of expiration dates for emergency medications and samples
• Create dilutants from concentrates to complete testing
• Mix and prepare doses of allergenic extract for subcutaneous and sublingual immunotherapy treatment
• Administer and read tuberculin skin tests (TST) for CEENTA employees
• Maintain applicable workqueues in the EHR system
• Index lab reports, procedure, and office notes, and outside documentation pertinent to patient care from the document management system to the EHR system
• Work collaboratively with Providers, the Allergy Department Manager, and Practice Managers and Allergy Manager
• Maintain OSHA standards to ensure a sterilized and safe environment
• Maintain stock of office and clinical supplies and order from appropriate vendor when needed
• The ability to work on-site
• Predictable, reliable, and prompt attendance
• Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.
• Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.
• Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Education and experience
• Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) or successful completion of one of the 3 other approved routes as defined by the American Medical Technologists (https://www.americanmedtech.org/Get-Certified/RMA-Eligibility) or graduate of an accredited program for an equivalent certification required.
• Current Certified Medical Assistant (CMA) certification from the Certifying Board of the American Association of Medical Assistants (AAM) OR Registered Medical Assistant (RMA) certification from American Medical Technologists (AMT) or equivalent certification/licensure required.
• Current BLS certification from the American Heart Association or American Red Cross required.
• High school diploma or equivalent required.
• Three or more years of relevant clinical allergy experience preferred.
This position reports to the Allergy Supervisor, with clinical oversight from ENT Provider(s) and administrative direction from Practice Manager(s)/Supervisor(s)/Coordinator(s) as applicable.
The Allergy Technician functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic and treatment equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Demands:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Occasionally assists with moving or positioning wheel-chair bound patients, clinical equipment, and office supplies up to 300 pounds
• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff
• Ability to problem solve
• Ability to work under pressure or in stressful situations
• Ability to make quick decisions
• Ability to thrive in fast-paced environment and multi-task
• Ability to use discretion and sensitivity
Position Type and Expected Hours of Work:
This is a full-time position with core hours Mondays-Fridays, 8:00am –5:00pm. Hours are subject to variation based upon clinic needs.
Travel to other CEENTA clinic locations as required by need.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition to those essential job functions identified above in Section II, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add to or change the essential job functions of this position at any time without notice.
Corporate epic training, 6-8 weeks of on the job training with our CEENTA Allergy Training Team Lead and other allergy staff. Check-ins and audits following completion of training.
A Typical Day in the Position:
A typical day for the Allergy Technician involves collaborating with and providing clinical support to Providers through the delivery of high quality, safe, effective, and compassionate allergy testing and treatment services to CEENTA’s patients. The Allergy Technician greets patients with a warm, welcoming smile as they escort them to allergy testing and treatment area, where they administer allergy tests and treatments. They mix and prepare does of allergenic extract for subcutaneous and sublingual immunotherapy treatments. They also perform an array of administrative duties, which include ordering supplies, stocking rooms, scheduling appointments, responding to patient questions and requests, indexing faxes and other documents, and monitoring workqueues in the EHR system.